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-   General 8900 Series Discussion - Javelin (http://www.blackberryforums.com/general-8900-series-discussion-javelin/)
-   -   New email symbol won't disappear????????? (http://www.blackberryforums.com/general-8900-series-discussion-javelin/207117-new-email-symbol-wont-disappear.html)

Andy Whitehurst 10-13-2009 09:31 AM

New email symbol won't disappear?????????
 
Greetings,

I bought an 8900 several days ago, and all is very well indeed except for my new mail messages. I have this symbol in the top left hand corner of my screen and it is telling me I have 2 new messages when actually in my gmail, which is the only mail I use, I don't have any.

I have tried restarting and taking the battery out etc

The only thing I can think of is that when I first started using the phone, my emails would appear in 2 folders, the one I use now AND another, which I subsequently hid/deleted/can't remember as it was bugging me. This was the folder in which I'd get announcements from BlackBerry. Not very smart I know.

How can I fix this problem please? I would like the other folder back OR the new mail messages turned OFF unless I actually have some.

Many thanks in advance for any assistance

Andy

MidnightDraven 10-13-2009 09:40 AM

menu - show all

Andy Whitehurst 10-13-2009 09:47 AM

I tried that, 'nothing to hide'

Have checked all folders even SMS/MMS

So should I wipe and upload my OS again, and if so, how?

jsconyers 10-13-2009 09:55 AM

Welcome to the forums.

Check the saved messages folder.

How do I reset my message counter to clear, or zero? - BlackBerryFAQ

Andy Whitehurst 10-13-2009 10:08 AM

I tried all that, nothing

Perhaps I accidentally set my BB to hide filed messages?

Andy Whitehurst 10-13-2009 10:13 AM

checked them, nothing

Andy Whitehurst 10-13-2009 10:14 AM

So should I wipe and upload my OS?

trlightning 10-13-2009 03:31 PM

It's a longshot but could it have something to do with installing the gmail plug-in? If you hold in the blackberry button and scroll through the apps you may see the icon(s). If so click it and see if the message count goes down or dissapears.

DaringDon 10-14-2009 05:03 AM

What does the icon actually look like?

wjereb 10-14-2009 07:30 AM

Could it be the BB App World icon that alerts you that there are upgrades to your installed apps?

Bill J

DaringDon 10-14-2009 07:35 AM

Quote:

Originally Posted by wjereb (Post 1488766)
Could it be the BB App World icon that alerts you that there are upgrades to your installed apps?

Bill J

Possibly Bill.

The reason I asked I that I had a BB Instant Messenger icon appearing which took me a few frustrating hours to figure out :oops:

wjereb 10-14-2009 08:40 AM

The BB App World icon id like a circle with an arrow through it. (If I remember correctly). There will also be a message in the catch all folder for it as well.

Bill J

bebopper 02-01-2010 01:56 PM

Quote:

Originally Posted by jsconyers (Post 1488143)
Welcome to the forums.

Check the saved messages folder.

How do I reset my message counter to clear, or zero? - BlackBerryFAQ[/url]

Thanks for this link. I had accidentally saved some messages and didn't realize it. This fixed the issue for me.


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