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Old 10-23-2009, 01:24 PM   #1 (permalink)
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Default Blackberyy App. World on Orange Issue.

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Hi.



I have a Curve 8900. I installed Blackberry App. World a while ago, and was using it with no trouble at all.



Suddenly today, when I try to access it, I get 'Upgrade your service to a plan that includes browsing....', and I have to exit.



I have uninstalled and reinstalled, done numerous soft resets, but to no avail.



I am on an unlimited data plan, and all my other internet applications, such as e-mail, FB & Maps work perfectly. I have called my service provider (Orange UK), but they cannot (will not?) help..



Any advice greatly appreciated.
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Old 10-23-2009, 01:30 PM   #2 (permalink)
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O2, Vodafone, Orange and some T-mobile customers (all in the UK) have reported problems with app world here.
Mine's working fine (t-mobile UK), though I ahd data droppage problems yesterday.
But its clear there is a problem somewhere.
Call Orange and let them know, ask if they know whats up.
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Old 10-27-2009, 01:01 PM   #3 (permalink)
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Default Same problem..

I have the exact same problem, I'm on Vodafone. They said to contact BB as I can connect to the internet. I came here as I couldn't find anything to help in BB owners lounge.
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Old 10-27-2009, 01:04 PM   #4 (permalink)
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you need to talk to vodafones technical support, not customer services.
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Old 10-27-2009, 01:10 PM   #5 (permalink)
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Default Tech Support

I did speak to tech support. They told me to try 2 things, neither worked. They said as all other applications were working fine problem must be with BB APP World App?
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Old 10-27-2009, 01:12 PM   #6 (permalink)
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what version of app world do you have currently?
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Old 10-27-2009, 01:35 PM   #7 (permalink)
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None now, just deleted it and rebooted for the third time!
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Old 10-27-2009, 01:38 PM   #8 (permalink)
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It wont make any difference.
Its a server problem.
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Old 10-27-2009, 01:43 PM   #9 (permalink)
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OK. So you think I should go back to Vodafone and make a fuss?
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Old 10-27-2009, 01:46 PM   #10 (permalink)
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yup. they cant tell you to contact RIM.
Because you cant contact RIM.
There is no helpline as it were.
RIM will direct you to your carrier.

Its obviously a RIM problem, its happening on your network to different BB's, as well as other networks. But vodafone are the ones that are gonna have to tell RIM that.
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