02-09-2010, 10:57 AM
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| | Can't Sync Contacts from Outlook 2007
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A few days ago my 8900 started popping up an error message when syncing that said "Intellisyc Specific Connector Error" or something like it... I came into the forum and found the same problem addressed to someone else and they directed it to a Knowledge Base article that explained that it was a conflict with the pictures on contacts on the Device and on Outlook so they gave instructions on how to clear the database on the device to be able to sync the contacts again and populate the device with Outlook database.
I followed the instructions to the letter by entering the Advanced button on the Backup and Restore area on the main menu, and found the contacts database and cleared it.
Once I did that, I tried to sync and it did not show the connector error but another one popped up, now saying "Synchronization not complete", after that I tried different things to get it to sync without any success, everything else syncs except for the contacts. So I went again to the Advanced button on the Backup and Restore area on the main menu, and to my surprise, I can't find the contacts database anymore, I tried refreshing but its simply not there. Weird thing is that the device still has its old set of contacts which does not sync with outlook and does not even show on the databases thing I mentioned like it did before.
Please help me find a way of syncing my contacts again or at the very least getting the contacts database to show on the list so I can clear it and repopulate it again with my Outlook's.