BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-14-2010, 03:58 AM   #1 (permalink)
New Member
 
Join Date: Apr 2010
Model: 8900
PIN: N/A
Carrier: Zain
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Receiving Mail & Yahoo problems

Please Login to Remove!

Please excuse if this has been covered before as I have just joined and found nothing in search.

Still having problems using Outlook Web Access (OWA) and Yahoo mail plus.

Two issues: 1.) Blackberry device is not receiving messages into work outlook web access account. 2.) Upon selecting the yahoo icon (for personal emails)to view emails, all messages in the inbox (on the computer that is logged in) are deleted.

Upon opening Yahoo email on Blackberry, the entire inbox is deleted. we do not have to open an individual email, even if the yahoo icon is selected, all messages are wiped out of the inbox.

We went to our carrier and they looked at device and checked our account, they verified all settings were correct. we went to the OWA options page to make sure the box 'leave messages on server' was checked. Yes, it was.

We tried to log into Blackberry Internet Service site to verify settings there, but could not log in. I have pin number & imei numbers but that did not help. We asked for a new password and got a response 'password is being sent to device' but since the device is not receiving any emails from OWA linked to device we never got the password.

What am I missing? What are our next steps?

Thanks for any ideas.
Offline  
Old 04-14-2010, 06:26 AM   #2 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

call your carrier and ask them to reset the BIS account.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.