Originally Posted by Rajesh Kaki
Last month i bought a BB 8900. Suddenly the keypad stops working/responding. I dont know what happend. I am getting SMS alerts, Mail alerts but i am unable to veiw those as none of the keys on keypad working.
Do i need to reinstall the software or giving it for customer care. Can you please let me know any solution for this. Thanks in Advance.
It might be a software related
Make a back up of device
and try device software reload
After you done reloading software try using keypad
If doesn't work ask for replacement
If you dont want to waste your time with software reload just ask carrier for replacement.
but be sure to make a backup before you replace device