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Old 05-13-2010, 04:17 AM   #1 (permalink)
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Default 8900 Fault: - All sms are coming from the same contact

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morning

I'm getting calls from users advising that all incoming SMS are being displayed on the BlackBerry from the same contact?

Example: incoming sms from John Smith is showing as incoming from John Smith

However: incoming sms from Jane Doe is also showing as coming from john Smith.

the Devices are 8900's running 5.0.0.411 on BES 4.1.6 on vodafone UK.

any ideas?
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Old 05-13-2010, 09:30 AM   #2 (permalink)
bbf
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I remember that was a problem from earlier 5.0.0.x versions. Not sure specifically about .411. I'm running 5.0.0.509 now, and the problem has gone away.
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Old 05-14-2010, 04:04 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2005
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we googled for it in the end, found a thread on the offical blackberry support forum, we've decided to upgrade the effected handsets to 5.0.0.592, which seems to have fixed the issue
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