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Old 07-20-2010, 03:38 AM   #1 (permalink)
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Default Selling my 8900 need to reset to factory setting

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Hi guys,

Just sold my BB 8900 an have a lot of info on there including work emails etc.

Ive been onto the BB internet service and took them off there.

can someone tell me how to do a reset on the phone to take it back to when i first got it please??

Thanks in advance
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Old 07-20-2010, 05:27 AM   #2 (permalink)
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You need to call your carrier and ask them to DELETE the BIS account.
Otherwise your pin is still registered and the new owner won't be able to register.

[unless you plan to use a new BB, entering your new BB pin and imei will remove the old pin from the account]

I believe its options - security - menu - wipe handheld
or something that effect.
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Old 11-19-2010, 08:14 AM   #3 (permalink)
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Red face Re: Selling my 8900 need to reset to factory setting

Quote:
Originally Posted by dazzaj25 View Post
Hi guys,

Just sold my BB 8900 an have a lot of info on there including work emails etc.

Ive been onto the BB internet service and took them off there.

can someone tell me how to do a reset on the phone to take it back to when i first got it please??

Thanks in advance
Hi guys, I am new here at the BBForum & new to BB as well.
Just as the OP, I have received a 2nd Hand 8900 Curve.
I need to reset all the data that belonged to my friend who's promoted himself to the iPhone 4.

Do i need to contact the former service provider or can i format the handset my self..?

Thanks,
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Old 11-19-2010, 08:22 AM   #4 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Guy, you can reset the device yourself, Options > Security > Menu key > Wipe Handheld.
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Old 11-19-2010, 08:24 AM   #5 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

The device should be wiped, Options>Security Options>Security Wipe............Then the Phone number/account needs activated under you so not to associate with other user, at least how I do our or BES and my users, pretty much same.
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Old 11-19-2010, 08:26 AM   #6 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Depends on the device the security wipe could be in different places such as Jsanders said above, I've seen under password and hit menu button to left of trackball too.
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Old 11-19-2010, 08:39 AM   #7 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

It varies with the OS release. On the release the user stated, it will be as described.
For the phone number, it will change with the SIM inserted.

The PIN of the device needs to be associated with the new user's account.
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Old 11-19-2010, 02:30 PM   #8 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

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Originally Posted by JSanders View Post
The PIN of the device needs to be associated with the new user's account.
I haven't been successful in formatting the handset.

Also, 1 thing that i must mention is the fact that this handset has Password Protection - you need to enter a password to disable the keypad lock. (I want to disable this function as well..!)

I (the New user) haven't yet subscribed to the BIS. I will be getting it done by the month-end, as i will be relocating. In the meantime, is it possible for me to format the handset and set-up my email and social-networking accounts via Wifi..?
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Old 11-19-2010, 02:46 PM   #9 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Just attempted "Wipe Handheld" from the BB FAQ website

In Progress.
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Old 11-19-2010, 02:50 PM   #10 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Quote:
Originally Posted by GuyFromBOM View Post
I haven't been successful in formatting the handset.
The key thing you omitted is the "why" you have not been able to format, or wipe the device. Why not? What happens, what error or failure?

Quote:
Originally Posted by GuyFromBOM View Post
Also, 1 thing that i must mention is the fact that this handset has Password Protection - you need to enter a password to disable the keypad lock.
Then you need to use JL_Cmder to wipe and reload the OS.
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Quote:
Originally Posted by GuyFromBOM View Post
In the meantime, is it possible for me to format the handset and set-up my email and social-networking accounts via Wifi..?
No, you must have the BIS account active ON the device to setup email, Facebooks, etc., and those apps which require BIS data.

You can use WiFi meanwhile, with the browser in Hotspot mode (Options > Advanced > Browser > Hotspot and save) when you are connected to a WiFi router for browsing the internet. That's about all.
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Old 11-19-2010, 03:04 PM   #11 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Quote:
Originally Posted by JSanders View Post
The key thing you omitted is the "why" you have not been able to format, or wipe the device. Why not? What happens, what error or failure?
It didn't succeed at the 1st attempt, but on the 2nd it did..!

Quote:
Originally Posted by JSanders View Post
Then you need to use JL_Cmder to wipe and reload the OS.
The 1st thing that happened, after Wipeout was that the handset prompted me to set a new password..! How can I disable this..?

Thanks, JSanders, for your time and help. Thanks a lot..!
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Old 11-19-2010, 03:14 PM   #12 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Your BlackBerry was probably previously used on a corporate BES service which required the setting of a Password. Look at Options > Security > General settings and at the password lock setting where you can disable it. Can you? Is there a small red padlock icon there?
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Old 11-19-2010, 03:28 PM   #13 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

Quote:
Originally Posted by JSanders View Post
Can you? Is there a small red padlock icon there?
Yes, there is one "Red PadLock"..!
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Old 11-19-2010, 03:44 PM   #14 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

See the link below to use JL_Cmder to "resettofactory" for your device, Method One in the link.

Remove IT Policy - BlackBerryFAQ
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Old 11-19-2010, 03:52 PM   #15 (permalink)
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Default Re: Selling my 8900 need to reset to factory setting

OK, Let me try it out. Thanks.
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