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Old 07-21-2010, 01:24 PM   #1 (permalink)
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Hi All,

I'm starting to get desperate with my phone. Here's what exactly happened. I was having trouble with the trackball so I applied a little bit (don't laugh) spit to it and rolled it upside down on a clean glass. That was before I went to sleep. The morning after the alarm on the phone went off and when I attempted to press the dismiss button I realized the keyboard and ball were not responding. So I pulled the battery. The phone rebooted normally without errors but I still had no use of the keyboard and the ball was scrolling erratically and not clicking at all. So what I did next was to remove rear lid, pull the battery and put both in a sack of premium Basmati rice for a couple of days. Today I gave it another shot and now at reboot I'm getting a "uncaught exception: index 7 >= 7" followed by a white screen with a "App error 523 - Reset" message, with no use of the keyboard or trackball. I pulled the SIM card and repeated the reboot with the same results. The phone does not connect to the Desktop Manager.

I would be eternally grateful with any help I can get to recover my phone or at least do one last backup of the data.

Thanks in advance
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Old 07-21-2010, 02:47 PM   #2 (permalink)
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I had issues with my 8900 not responding to the keyboard or trackball. I did notice that it would allow me to connect to the PC so I was able to do a backup. I also tried reloading the OS which did me no good. My phone was still under warranty so they got me a replacement and I was able to restore my data. Try connecting it to your PC and see if that works. I had a similar problem with my wife's 8900, but her suddenly started working again after leaving the battery out for 30 minutes or so. Since you left your's in rice for days I'm assuming you wont be so lucky as to have it suddenly start working. It seems like this is a relatively common problem, but I'm not sure what causes it.

Good luck.
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Old 07-21-2010, 03:16 PM   #3 (permalink)
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I guess our FAQ and the SEARCH feature aren't working --- or did you not try?

What should I do with App Error 523? - BlackBerryFAQ
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Old 07-22-2010, 01:11 PM   #4 (permalink)
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Thanks for your replies, guys! Following DubDub's link, with much trouble, I managed to uninstall any 3rd party applications. It did me no good and still got the the 2 errors. Following that, I downloaded JL_Cmdr and managed to wipe the phone and reinstall the OS. Now, the OS is booting up without any errors. But I still have no use of the trackball and the keyboard. So it stays on the license agreement OK button, and then dims out. The phone functionality is off.

What should I do guys? Buy the T6 screwdriver and open and wipe the insides? Do you think some moisture may still remain after 2 days in the rice sack? I only applied some spit.

Any help would be greatly appreciated.

Thanks
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Old 07-22-2010, 02:28 PM   #5 (permalink)
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BBs and wet do not mix at all. Might have done more harm than you thought.

Do you have a wet indicator?

Still under warranty?
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