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Old 08-06-2010, 07:29 AM   #1 (permalink)
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Default Cant access my blackberry on my computer... Help?!

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Ok 2 questions, one when i go onto my computer then click on removable disk (G)(which is my blackberry) It comes up Please insert a disk into removable drive (G). How do i fix this?

Basically i want to put some videos on my blackberry....

And then when i try to do it on desktop manager i go onto media and then media manager and click install and it comes up with ....


Blackberry desktop manager was unable to download the media manager installer. Please insert the blackberry desktop tools CD and run the blackberry desktop manager installer to include media manager or try again when your computer is connected to the internet.

My computer is connected to the internet and the only CD i got with my BB was Blackberry user tools....

Help...?
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Old 08-06-2010, 07:47 AM   #2 (permalink)
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Do you have a media card inserted?

User tools is desktop tools.
You need to re-run the installer and make sure its checked to install media manager.
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Old 08-06-2010, 07:52 AM   #3 (permalink)
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Ive downloaded and checked that i have downloaded everything on the CD. And i have an 8gb media card.
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Old 08-06-2010, 04:05 PM   #4 (permalink)
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I have the same problem. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer."

No PIN is shown in the bottom left of the screen.

Troubleshooting I have tried:
Different cable
Different USB port
Removed the media card
Did a battery pull

I have a 8310
AT&T service.
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