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Old 08-29-2010, 07:06 AM   #1 (permalink)
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Unhappy 8900 - crashes when updating a restore - 507

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Being a miser I wait until my daughter updates her BlackBerry and get her last one. Upgrading from an 8700 to 8900 using Desktop Manager 5.01 the process halted when writing (O2 software) to the new device - error message tells me it couldn't communicate with the device. I've searched the BB website for any advise but all the resolutions offered don't cover what to do when they fail! Can't find a similar thread on this forum either. I've now been trying to solve this for two-days solid and my poor grey hair is starting to fall out...

Last edited by planesmith : 08-29-2010 at 07:08 AM.
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Old 08-29-2010, 11:07 AM   #2 (permalink)
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try loading the os from the loader app not desktop manager
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Old 08-29-2010, 11:10 AM   #3 (permalink)
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Make sure you are plugged directly into the PC or laptop and not using a USB hub. Preferably the BB should be plugged directly into the back of the PC.
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Old 08-29-2010, 01:36 PM   #4 (permalink)
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Quote:
Originally Posted by Superh3ro View Post
try loading the os from the loader app not desktop manager
Thanks - I couldn't get my head round that - isn't the loader app part of the desktop manager? If not - where can I find it?
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Old 08-29-2010, 01:40 PM   #5 (permalink)
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Look in c:\program files\common files\research in motion\apploader

You can also search your c: hard drive for loader.exe
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Old 08-29-2010, 01:42 PM   #6 (permalink)
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Loader.exe is a stand alone app. Commonly found in:

"c:\Program Files (x86)\Common Files\Research In Motion\AppLoader" << 7 or vista

"c:\Program Files\Common Files\Research In Motion\AppLoader" << XP or 2000
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Old 08-29-2010, 02:29 PM   #7 (permalink)
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Actually the x86 is only for 64 bit operating systems.
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Old 08-29-2010, 02:30 PM   #8 (permalink)
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I'm getting there - I've now found the loader file and have run it - it doesn't seem to see the application software - that I have now uninstalled and re-installed - when re-installing the installation package ended with the option to open the Application Loader - I did this yet it still didn't find the software! All the option boxes etc are greyed out so there is no obvious way of going to look for it and where will it be anyway?
And to think, 286's and 386's were so easy...
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Old 08-29-2010, 02:51 PM   #9 (permalink)
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EUREKA!!!
Amazing what rebooting your PC can do -re-starting the Loader file worked a treat - thanks to you guys my 8900 is now working - I am most grateful and assure you that your reward will be in your next life...
Once again - many thanks...
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