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soumye 11-29-2010 10:37 AM

phone not detected
hey guys, i m new on this forum and also with BB
i have this old curve 8900 that bro gave me
i want to back up the contacts of the phone which are very important for my bro and i cant start any modding without saving them.

the other day i downloaded the desktop manager of the phone. when i try to connect it gives the the following error

the program cannot communicate with the connected device..
if the device is rebooting or have a dead battery click retry or update.

but none of the options work.
it does recognize my phone but i can perform no operations
plz help me
il be really grateful
thanks in advance

Dubdub 11-29-2010 10:46 AM

Re: phone not detected
Start with:

1. Battery pull.
2. No HUB connection
3. Delete/Reinstall DM
4. Try connecting to AppLoader via the DOS Command Prompt

From RIM:

Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone!

1. Install the desktop manager software xxx8211; when installing the Desktop Manage software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.
2. Always use the USB ports from the back of the computer; never use a USB hub or a docking station USB port.
3. If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.
4. If you are using a laptop computer disable the power management settings.
a. For Windows-XP and Vista do the following to disable power management on the USB ports
i. On the computer, right-click My Computer and select Properties.
ii. Click the Hardware tab, and then click Device Manager.
iii. Expand Universal Serial Bus controllers.
iv. Right-click the USB Root Hub and select Properties.
v. Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box.
vi. Click OK.
vii. Repeat steps i. through vi. for each USB Root Hub listed in BlackBerry Device Manager.
5. If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a xxx8220;clean uninstallxxx8221; of the software. KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
6. The existing USB driver installed is for an earlier model of the BlackBerry smartphone.
a. Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps:
i. Right-click My Computer and select Properties > Hardware > Device Manager.
ii. Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found.
iii. If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver.
iv. If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next.
v. Choose Install from a list or specific location and click Next.
vi. Choose Don't search. I will choose the driver to install and click Next.
vii. Click Have Disk and then choose Browse.
viii. Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers.
ix. Double-click on RimUsbNT.inf, click OK, and then click Next.
7. If you have another PC try using that PC to see if you able to get the device connected
8. If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile.

For a clean uninstall of Desktop Manager: KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software

soumye 11-29-2010 10:49 AM

Re: phone not detected
thanks for the tips
but being a newbie i dont really know what the first 4 tips u've written actually mean
can you please further elaborate?

Dubdub 11-29-2010 11:09 AM

Re: phone not detected
1. With the power on the BB, remove the battery for 30 seconds. Reinsert the battery and let it reboot. Reconnect tot he PC and see if it is detected.

2. Connect directly into a USB on the BB, not via a HUB.

3. Delete DM and do a a clean reinstall.

4. Try connecting using AppLoader. (see the FAQ - "when Jl_cmdr will not connect".

You can also download and install BBSAK -BB Swiss Army Knife and see if that will connect. Use Google to find a link.

soumye 11-29-2010 11:20 AM

Re: phone not detected
thanks for the help
bbsak is indeed helpful and shows the device as connected
i must tell that in the desktop manager too, the device is detected but i am not able to perform backup/sync fns.
they are greyed out and do not work

Dubdub 11-29-2010 12:51 PM

Re: phone not detected
Do you have a BB data plan for the device?

soumye 11-29-2010 11:54 PM

Re: phone not detected
no, i dont have a data plan
but i tried to update my phone and it says that there is no update
plus i incidently deleted the file rim_bb_messaging through bbsak and now i cant see any sms/mms/messaging icon
i think ive messed up big time with my blackberry

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