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Old 12-31-2010, 09:46 AM   #1 (permalink)
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Default Blackberry AP World

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Hi,

Like the idiot that I am I have forgotten my ap world password.

Ive tried several times to reset the password but after answering the security question answers and adding a new password I keep getting an error message 'There was an error while updating your password. Please try again'

Having locked my phone several times Im at the end of my tether!

Ben
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Old 12-31-2010, 09:55 AM   #2 (permalink)
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Default Re: Blackberry AP World

Appworld is flakey. For what it's worth, I was unable to log in and even though I was sure I was entering the right password I went ahead and did the password reset. I don't rememner it exactly now, but I think I ran into the same error message before the reset finally took, and I was still unable to log in for the better part of a day.

All I can advise is try the reset every hour or so until it works, and give it a reasonable time for things to sort out on their own. If it isn't working still after half a day, call your service provider.
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Old 12-31-2010, 09:58 AM   #3 (permalink)
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Default Re: Blackberry AP World

Thanks, I've tried resetting this over a period of a week now but will keep trying!
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Old 12-31-2010, 10:03 AM   #4 (permalink)
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Default Re: Blackberry AP World

Call your carrier's customer service. Maybe they can do something, maybe not. But they are first line of support.

I guess worst case you could create another account. I've seen that suggested. No personal experience doing it.
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Old 12-31-2010, 10:05 AM   #5 (permalink)
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Default Re: Blackberry AP World

..... You might also try removing Appworld and reinstalling. Didn't work for me with my problem, but who knows. Worth a shot if you haven't already tried it.
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