BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-25-2012, 11:30 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2011
Model: 8900
PIN: N/A
Carrier: Warid + Jazz
Posts: 44
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default .ppt files not opening in my BB 8900

Please Login to Remove!

I have BlackBerry 8900. I have a problem that when I tried to open a ppt file, I receive following messages;

Application permission
The application Slideshow To Go has requested a file connection to listen to messages.
Do not ask for a file
Do not ask for file to listen to message
Allow Deny

Whether I click any option or not and then I click on allow and after that I receive following message;

Uncaught exception
Permission denied.
Offline  
Old 04-27-2012, 05:15 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,715
Post Thanks: 15
Thanked 499 Times in 486 Posts
Default Re: .ppt files not opening in my BB 8900

I would check for an IT policy. If it is your personal BlackBerry and not on a BES, then you can remove the IT policy if you want. If the device is on a BES, you need to talk to the admin.

If it isn't an IT policy that is the problem, next question is whether you have tried a battery pull. If not, do it, with the power on, and wait at least 30 seconds. Then try again after the device boots up.

You also need to rule out the file as the problem. Try another file, or create a simple one on the computer and then copy it to the device, and try opening that. See if you get the same or not. Could be the file.

After that, I don't know. I would experiment if the problem is still there. Go into options and try playing with the permissions, such as setting all to allow just as a test. You could also try removing all of the doc's to go apps using Desktop Manager, do a battery pull, and then install them again, and then test.

If it is the paid version of doc's to go you got it from app world, you could delete and then reinstall from app world after a battery pull.

If it is still a problem, the next to last step would be a security wipe, then test, then add your data and apps.

Last step would be to reload the OS and restore your data and apps.
__________________
- Ira
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: .ppt files not opening in my BB 8900
Thread Thread Starter Forum Replies Last Post
Restored new bb 8900 bb10 General 8900 Series Discussion - Javelin 3 04-12-2010 06:20 PM
Opening files on BB device through BES Express jsc General BlackBerry Discussion 0 03-15-2010 08:29 PM
[Help] BB cannot 'see' my DOC files kyaizen General BlackBerry Discussion 2 03-01-2009 09:47 AM
Recent problem opening pdf files (Iseries) Bowersst RIM Software 0 09-14-2005 09:10 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.