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-   General 9000 Series Discussion - Bold (http://www.blackberryforums.com/general-9000-series-discussion-bold/)
-   -   Mystery Shopping for a Bold.. (http://www.blackberryforums.com/general-9000-series-discussion-bold/133442-mystery-shopping-bold.html)

BBSwany 06-04-2008 10:56 PM

Mystery Shopping for a Bold..
 
Let me start off by saying I am in no way expressing any dislike for AT&T service, employees, affiliates, or anyone I may have left out. But I want this phone!! :razz:

I did a little mystery shop of AT&T stores trying to get something in terms of a generalized idea of a release. This is the sum of my attempt:

3 - "I have no idea" (Good answer considering some of the others I heard)
1 - "Will not be released until Christmas" (REALLY?!?)
2 - "July or August sometime"
2 - "I'm Sorry, which phone? AT&T won't be carrying that one"
3 - "We are anticipating a June release"
1 - "Verizon just got the Bold, the BB we just released is a redesigned Pearl"

Just thought I would share and highlight my favorite answers. :smile:

John Clark 06-04-2008 10:57 PM

Gotta love it!!

That equates to "We have no idea."

ezrunner 06-04-2008 11:00 PM

Wirelessly posted (my new touch button BB)

The only release info that has been disseminated to ATT corp stores is "later this summer"

John Clark 06-04-2008 11:04 PM

Is Christmas "later this summer?"

BBSwany 06-04-2008 11:05 PM

Quote:

Originally Posted by John Clark (Post 956688)
Is Christmas "later this summer?"

Hahahaha.. Nice JC! (y)

Blackberryer 06-04-2008 11:39 PM

Yeah, the stores are pretty much the worst source of information.

cobia69 06-05-2008 12:32 AM

They should require the store employee's to follow this forum. At least then they would be in"formed"
:razz:

aj21 06-05-2008 01:16 AM

i asked someone today at a phone store and they told me 'later this summer it got pushed back til at least august'
this was in canada so it was in relation to rogers....

Cory Scheuer 06-05-2008 01:47 AM

again, what this thread as proved if DONT LISTEN TO SALES REPS! lol they dont know anything of when a device will be released. all they know is when they get the memo, oh such and such device, to be released whatever date... and they only get that memo when they are pretty much getting the phones in the back door

BBSwany 06-05-2008 03:24 AM

Quote:

Originally Posted by Cory Scheuer (Post 956807)
again, what this thread as proved if DONT LISTEN TO SALES REPS! lol they dont know anything of when a device will be released. all they know is when they get the memo, oh such and such device, to be released whatever date... and they only get that memo when they are pretty much getting the phones in the back door

I know but sometimes you can't help it. And I would much rather get an "I'm not sure, let me try to find out for you" than a speculative answer that would make no sense whatsoever. RIM wouldn't announce a device and then keep us foaming at the mouth until Christmas. They would lose alot of would be buyers. Was that a rant?? Whoops :oops: I think it's obvious I want this device..

atuarre 06-05-2008 05:28 AM

I was informed that it would be July. Whether that information is correct or not; I do not know.

greggebhardt 06-05-2008 06:06 AM

You can not really blame the ATT employees for being clueless about the 9000! They have been told nothing and most could care less. They do this for a living and what they want most are to resign or sign up new accounts.

they will not be introduced to the bold until within hours of it's sale.

someonexh 06-05-2008 08:54 AM

Quote:

Originally Posted by greggebhardt (Post 956916)
You can not really blame the ATT employees for being clueless about the 9000! They have been told nothing and most could care less. They do this for a living and what they want most are to resign or sign up new accounts.

they will not be introduced to the bold until within hours of it's sale.

No but you can blame them for giving useless answers instead of just being honest and sticking with the "I don't know, let me find out for you."

customshopkv1 06-05-2008 09:19 AM

The funny employees are the ones in those booths in the mall. They always try and stop you and sell you a phone.

When I got my XV680 at Christmas time, I got stopped at the Verizon booth. I said I already had a new phone. They looked at it like "Holy crap what is this". I told the guy, "You need to get a glove and get in the game".

ezrunner 06-05-2008 09:26 AM

Quote:

Originally Posted by cobia69 (Post 956765)
They should require the store employee's to follow this forum. At least then they would be in"formed"
:razz:

should they also be required to follow the forums for all other devices as well?

greggebhardt 06-05-2008 09:57 AM

Quote:

Originally Posted by customshopkv1 (Post 957057)
The funny employees are the ones in those booths in the mall. They always try and stop you and sell you a phone.

When I got my XV680 at Christmas time, I got stopped at the Verizon booth. I said I already had a new phone. They looked at it like "Holy crap what is this". I told the guy, "You need to get a glove and get in the game".

Always be VERY warry of phone sales in a booth at the local mall. These people are only authorized retailers and not company stores. They can be sleezy. I never buy from these people.

greggebhardt 06-05-2008 10:01 AM

Quote:

Originally Posted by someonexh (Post 957036)
No but you can blame them for giving useless answers instead of just being honest and sticking with the "I don't know, let me find out for you."

Nope, they are only sales people and the majority will tell you what you want to hear or something else just to try to convince you they know what is going on.

Outside this forum, if you questioned 100 people about the Blackberry 9000, you would be lucky to find 2-3 that even knew about it.

People in this forum, including me, are not "normal/typical" phone consumers.

dickberkeley 06-05-2008 10:16 AM

You should be in SPAIN
 
In spain I am assualted by spanish language google ads for the Bold. They have only just got the 8120 and thats stuck in a depot! The staff at any store have no idea about the 8120 so we didnt move onto the Bold!

Wnt2Prtct 06-05-2008 11:26 AM

I did the same mystery shopping on Monday except out of the 5 stores I called, only one rep had no idea. The other 4 told me that they all had an "informational" huddle that morning and that they are expecting them this month. 2 of the store managers took my # down so that I could "be one of the first"

We shall see!

customshopkv1 06-05-2008 11:58 AM

Quote:

Originally Posted by Wnt2Prtct (Post 957231)
I did the same mystery shopping on Monday except out of the 5 stores I called, only one rep had no idea. The other 4 told me that they all had an "informational" huddle that morning and that they are expecting them this month. 2 of the store managers took my # down so that I could "be one of the first"

We shall see!

T-Mobile or AT&T stores?


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