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Old 07-12-2008, 04:44 PM   #1 (permalink)
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Default at&t employee bberry bold training?

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saw this today

BREAKING NEWS: ATxxx038;T Starts BlackBerry Bold Employee Training | BlackBerryNews.com
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Old 07-12-2008, 04:53 PM   #2 (permalink)
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Most of the ATT employees I have talked to say they are lucky to get a 30 minute orientation on a new Blackberry or other phone the morning it is released. I have watched a sales person fumble and not even know how to remove the battery cover to insert the battery!
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Old 07-12-2008, 05:26 PM   #3 (permalink)
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^ that's dealers and in store employees, I believe that article is talking about the BB tech support at the call center. They get extensive training on every phone released.
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Old 07-12-2008, 05:49 PM   #4 (permalink)
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Wirelessly posted (BlackBerry 9000 4.6.0.67)

No the employee trainings are usually 3 hour training on all current blackberrys. If they can't figure out they didn't pay attention. The article is talking about RIM conducted trainings.
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Old 07-12-2008, 05:50 PM   #5 (permalink)
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Wirelessly posted (BlackBerry 9000 4.6.0.67)

Also this includes retail reps/managers and call center/techs
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Old 07-12-2008, 05:58 PM   #6 (permalink)
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What is there to train on? I am going into my local store and demanding a Bold. They will activate the phone (while wearing white cotton gloves), then I will pay, and they will be forced to watch me do what I am calling the "I have a Bold" dance.
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Old 07-12-2008, 06:02 PM   #7 (permalink)
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or the bold song?

YouTube - John Mayer Bold as Love
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Old 07-12-2008, 06:27 PM   #8 (permalink)
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Wirelessly posted (BlackBerry 9000 4.6.0.67)

The basic features and functions of the device. RIM is expanding their carrier training programs to help increase sales.
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Old 07-12-2008, 06:54 PM   #9 (permalink)
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I know Sith, I was just messing around. For RIM's sake I hope they train them enough to be able to sell the Bold...
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Old 07-12-2008, 08:43 PM   #10 (permalink)
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sweet... i email my sales rep daily on "is it here yet" hahah.. he must be annoyed by now
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Old 07-13-2008, 04:37 AM   #11 (permalink)
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i hope other carriers follow suit on the trainning, i often hear Orange UK reps shit themselves, when you start the "I've got a blackberry, and i need some help with" rap...
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Old 07-13-2008, 07:14 AM   #12 (permalink)
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I never even allow them to take my new phone out of the box. I make sure the box is sealed. They can get any info off the outside of the box. I take it home or to the office to activate.

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Old 07-13-2008, 09:45 AM   #13 (permalink)
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Greg that's some good advice. I think I will follow your lead.
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Old 07-13-2008, 09:46 AM   #14 (permalink)
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Quote:
Originally Posted by DJBoozy View Post
i hope other carriers follow suit on the trainning, i often hear Orange UK reps shit themselves, when you start the "I've got a blackberry, and i need some help with" rap...
RIM is ramping up their UK and South American trainings. It will take some time, and the carriers request the training (though RIM pays for it) so its gonna be a while.
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Old 07-13-2008, 09:48 AM   #15 (permalink)
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Quote:
Originally Posted by greggebhardt View Post
I never even allow them to take my new phone out of the box. I make sure the box is sealed. They can get any info off the outside of the box. I take it home of to the office to activate.
you should ALWAYS have them power on the device at the very least. I would hate to get a defective 9000 the day of launch and have to go back when they dont have any in stock.
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Old 07-14-2008, 01:18 PM   #16 (permalink)
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my att sales rep email me back today.. he said aug 14th... soon
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Old 07-14-2008, 01:31 PM   #17 (permalink)
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Well the information given in the article is from RIM and ATT sources. So if they move it up they move it up.
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