Most of the ATT employees I have talked to say they are lucky to get a 30 minute orientation on a new Blackberry or other phone the morning it is released. I have watched a sales person fumble and not even know how to remove the battery cover to insert the battery!
What is there to train on? I am going into my local store and demanding a Bold. They will activate the phone (while wearing white cotton gloves), then I will pay, and they will be forced to watch me do what I am calling the "I have a Bold" dance.