Okay so obviously I made the mistake of updating my dad's curve to the latest software.

Right when the installation was almost done, I heard the USB disconnected noise and it said "A fatal error has occured" - great, it didnt even offer to retry, just closed the program!!!

Anyway so now I'm trying to reinstall. I get all the way to the step that tells me what the new software will update, and then it says "Connecting to device". After about 4 minutes of connecting, every time it says "The desktop loader is unable to connect to the device. You may need to enter the password on the device"

Well, number 1 there isnt a password on the device, and number 2 even if there was, I can't access the device because it's just a white screen with a picture of an X'd out window or something that says "507" under it.

What do I do?!

Thanks in advance...

EDIT: Oh and theres nothing wrong with my USB cord or usb outlets... it IS connected because when I first start the installation process it shows the PIN number and shows it as connected....

507 is indicating there is no OS on the device. You may need to completely wipe and then reinstall the OS. Hopefully you have a backup.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Try this -> What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

See if that will load the OS...

Having a problem with Step 2:

My command promt says "The system cannot find the path specified" after every time I hit enter...

type

c:
cd\

and then start.

I always find it quicker to type from the command prompt line: cd C:\Program Files\Common Files\Research In Motion\AppLoader. Although either way takes you to the same location.

Thank you both very much.. it's installing now so that's good.

Question though, about a backup. Well, my original thing I was trying to do was to update the software. I am 100% sure that I saw "Creating backup" before that process started.... where would I find this backup? What would it be called? Where is it located?

Thanks

Search your computer for *.ipd. There should be a backup file with today's date.ipd. I am not sure of the exact filename the OS upgrade gives the backup file.

Hmmm.... no results... but there are definately a few backups on this computer let alone the one I did today... how else could I find it?

Also... after a sucsessfull install, my BB has just been on a white screen with the rotating hour glass for about 5 minutes... should I just keep waiting? Or should I take the battery out and put it back in? Or will that risk ruining it again?

LET IT GO.

DON'T TOUCH IT.

It will have the white screen for upwards of 15 minutes.

DO NOT TOUCH IT.

That's what I had thought, so I left it and it's on now. At least now it's got the new software (video camera etc).

But now that IDIOT program didnt save a backup! At least I don't think so - will you guys help me find it?

Because when I search for .ipd files it says NO RESULTS, but I am litterally restoring to an old backup (July 08) that *IS* a .ipd file so CLEARLY i have them... I just dont know where it would have saved the most recent one...

Uh, the program is not an idiot.

I would double check the search. It will be there. Possibly in My Documents.

Unless you didn't tell it to take a backup at the beginning of the upgrade.

It DID do a backup though, but searching will NOT find it, windows will not search for IPD files. There are 3 in my documents but when I search ".ipd" nothing shows up. The file should be named "Backup-(2008-10-05).IPD" but I can't find it anywhere.

Open a DOS prompt, then type

c:
cd\

dir *.ipd /s/p

See what it says.

Okay, it shows the 3 ipd files in my documents. Does this mean that it didnt make a backup? This doesn't make sense.. does a backup not "initiate" if the program crashes (later on in the setup, after it has finished the backup process?)

This is so frustrating.

What are the 3 documents called and what are the dates.

One is Backup-(2007-12-21).ipd
One is ROGERSBLACKBERRYJULY08.ipd
One is RYANSBLACKBERRYJULY08.ipd

None of them are from today!

One of the questions it asks is whether to take a backup.
Guess it didn't happen (or you removed the check mark).

Unless you can find a backup, you've lost your Dad's data. Is he on a BES for work?

No BES. At least I have the July 08 backup.... I'm 100% positive it did make a backup though...

Can you help me with something else.. for some reason the BlackBerry messenger icon is gone from his phone. I went to blackberry.com/messenger and it says Sorry, your device does not meet the system requirements that are needed to support BlackBerry Messenger for Software Versions 4.0 and 4.1.

His phone says its version 4.5.0.81

When you ran the "loader", you have to specifically make sure BBM is checked off.