Okay so obviously I made the mistake of updating my dad's curve to the latest software.
Right when the installation was almost done, I heard the USB disconnected noise and it said "A fatal error has occured" - great, it didnt even offer to retry, just closed the program!!!
Anyway so now I'm trying to reinstall. I get all the way to the step that tells me what the new software will update, and then it says "Connecting to device". After about 4 minutes of connecting, every time it says "The desktop loader is unable to connect to the device. You may need to enter the password on the device"
Well, number 1 there isnt a password on the device, and number 2 even if there was, I can't access the device because it's just a white screen with a picture of an X'd out window or something that says "507" under it.
What do I do?!
Thanks in advance...
EDIT: Oh and theres nothing wrong with my USB cord or usb outlets... it IS connected because when I first start the installation process it shows the PIN number and shows it as connected....