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Old 10-13-2008, 11:39 AM   #1 (permalink)
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Hello,

I have a blackberry bold and it has always worked fine. However, when i try to open up blackberry messenger it gives me the following message

Uncaught exception: java.lang.NullpointerException

Then all i can do is click ok and it wont open up!!

Could anybody shed some light on this and as to how i can rectify this? I have spoken with Orange UK who say the fault lies with Blackberry but i dont know how i can speak to a representative of blackberry?

Thanks
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Old 10-13-2008, 11:41 AM   #2 (permalink)
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With the BB powered on, remove the battery and reboot the device, try again.
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Old 10-13-2008, 12:04 PM   #3 (permalink)
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done that, no joy sadly!
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Old 10-13-2008, 12:08 PM   #4 (permalink)
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Try reinstalling the handheld OS.
Latest OS : Bold 9000 4.6.0.292/4.6.0.162 (EastAsia)
 
Old 10-13-2008, 12:10 PM   #5 (permalink)
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Do you have DocumentsToGo installed on your device? I know I have read of others with similar errors who failed to load DTG in an upgrade, and got errors on other applications, though I don't recall it being on BBM.

You might also need to delete BBM from your Desktop Manager > App Loader, and then reinstall it.
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Old 11-12-2008, 10:01 PM   #6 (permalink)
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To JSanders

I had just encountered the same problem with my BB Bold. Tried your suggestion:
"With the BB powered on, remove the battery and reboot the device, try again."

That did the trick. Thanks!
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