BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-23-2008, 04:42 PM   #1 (permalink)
New Member
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: Vodaphone
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry bold 9000 problems

Please Login to Remove!

Hi everyone,

I'm having a few problems (to say the least!) with my new blackberry bold, which I got my hands on today.

Firstly, it doesn't seem to be receiving any data what so ever. my carrier (vodafone uk) have confirmed my account is setup correctly, with my SIM showing the right data package etc (blackberry internet service). - but it seems that the device isn't picking this up at all, as it states ‘’Blackberry internet service: not connected”

I've attempted to run a diagnostic test from within the 'manage connections'' section, this will display:

''Blackberry registration: no" - connected to blackberry ''no'' Radio data activation ''no''.

I've done a hard reset, soft reset, wipe of the device - but it's still the same.

Can anyone shed any light on this? As my carrier seem very disinterested in my problem.

Thanks in advance!
Offline  
Old 10-23-2008, 05:58 PM   #2 (permalink)
CrackBerry Addict
 
johnfromphilly's Avatar
 
Join Date: Nov 2005
Location: SE PA thus the name^^
Model: 9800
PIN: eapple and ham pizza is good
Carrier: AT&T
Posts: 983
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by crucialguy View Post
Hi everyone,

I'm having a few problems (to say the least!) with my new blackberry bold, which I got my hands on today.

Firstly, it doesn't seem to be receiving any data what so ever. my carrier (vodafone uk) have confirmed my account is setup correctly, with my SIM showing the right data package etc (blackberry internet service). - but it seems that the device isn't picking this up at all, as it states ‘’Blackberry internet service: not connected”

I've attempted to run a diagnostic test from within the 'manage connections'' section, this will display:

''Blackberry registration: no" - connected to blackberry ''no'' Radio data activation ''no''.

I've done a hard reset, soft reset, wipe of the device - but it's still the same.

Can anyone shed any light on this? As my carrier seem very disinterested in my problem.

Thanks in advance!

Is your SIM card good to go (i.e. seated properly, registered etc)?
__________________
--------------------------------------------
"World Champions. World F---ing Champions"...Chase Utley. As heard by my 6 and 8 year old sons.
Offline  
Old 10-23-2008, 06:00 PM   #3 (permalink)
CrackBerry Addict
 
Foxglove's Avatar
 
Join Date: Feb 2008
Model: 9900
PIN: N/A
Carrier: o2
Posts: 929
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Wirelessly posted

It can take a while for activation to kick in. Do you have a 3G or GPRS / EDGE signal in top right hand corner?

Some networks have been known to apply the wrong plans!

Try going to options > advanced options > host routing table, hit menu key and select register now. If you don't get a registration message then you are not activated yet.
Offline  
Old 10-23-2008, 06:09 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: o2
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do you have anything listed under service books?
Perhaps you need to log-in to your vodafone site and try sending service books to the phone.
__________________
My other (main) phone is a Nokia N82.
Now if only someone can combine a Bold and an N82 and I'll have my perfect phone
Offline  
Old 10-23-2008, 06:30 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
328iGuy's Avatar
 
Join Date: Feb 2007
Location: Canada
Model: 9700
OS: 5.0.0.442
PIN: 21569E16
Carrier: Rogers Wireless
Posts: 228
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just for a good test, have you tried doing an OS upgrade to either .162 or .167 and see if this helps?
Offline  
Old 10-23-2008, 10:42 PM   #6 (permalink)
New Member
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: Vodaphone
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the replies,

well I’ve been told my vodafone the sim is registered, i can make calls/receive cals/receive txts from it etc.

Also i've got the 3g signal in the top, full bars. However, when i go into ''host routing table'' it's empty, and if i click on register now (which i've done a few times over the day) nothing happens. I just get ''Regististration message sent''

I've logged into the site and resent the service books as well, but again - nothing has been picked up on the device. Only service books listed are:

'WapPushConfig'
'WAP'
'BrowserConfig'' (which has no gateway IP assigned to it)
''WPTCP''

I haven't tried an OS upgrade yet - do you have a link? Is it just the one on the sticky on this forum?

thanks again
Offline  
Old 10-24-2008, 06:47 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
328iGuy's Avatar
 
Join Date: Feb 2007
Location: Canada
Model: 9700
OS: 5.0.0.442
PIN: 21569E16
Carrier: Rogers Wireless
Posts: 228
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Quote:
Originally Posted by crucialguy
Thanks for the replies,

well I’ve been told my vodafone the sim is registered, i can make calls/receive cals/receive txts from it etc.

Also i've got the 3g signal in the top, full bars. However, when i go into ''host routing table'' it's empty, and if i click on register now (which i've done a few times over the day) nothing happens. I just get ''Regististration message sent''

I've logged into the site and resent the service books as well, but again - nothing has been picked up on the device. Only service books listed are:

'WapPushConfig'
'WAP'
'BrowserConfig'' (which has no gateway IP assigned to it)
''WPTCP''

I haven't tried an OS upgrade yet - do you have a link? Is it just the one on the sticky on this forum?

thanks again
Yes the OS in the sticky is the latest I would suggest trying that first.
Offline  
Old 10-24-2008, 07:06 AM   #8 (permalink)
soupandsandwich
Guest
 
Posts: n/a
Default

Just out of curiosity... where'd you get the device?
Was it brand new from a carrier, or is it second-hand?
 
Old 10-24-2008, 12:20 PM   #9 (permalink)
New Member
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: Vodaphone
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by soupandsandwich View Post
Just out of curiosity... where'd you get the device?
Was it brand new from a carrier, or is it second-hand?
Brand new from vodafone uk's online store. and their support on this has so far been shocking...
Offline  
Old 10-24-2008, 03:07 PM   #10 (permalink)
New Member
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: Vodaphone
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just upgraded to .167 - even though the interface is a bit faster, and wi-fi is improved, it's still not fixed the previous problem.

Looks like i'll have to get this replaced! - never heard of a blackberry DOA like this before. I support alot of these at work, and we activate 10 a week sometimes, not once has a device been faulty like this...weird.

Just my luck by the looks of it!
Offline  
Old 10-24-2008, 05:51 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2004
Location: Sydney
Model: 9800
Carrier: Telstra
Posts: 410
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Do you have the ability to sync the device with Desktop Manager running on the same machine where your BIS server is, or at least a machine where the BIS server can be connected? You want the Desktop Manager to be able to access e-mail. From there, you should be able to configure the redirector on the computer.

I'm more familiar with BES, but I know that sometimes OTA registration is not as dependable, and I always aim for activation using a physical connection to the network...
Offline  
Old 10-25-2008, 03:03 AM   #12 (permalink)
New Member
 
Join Date: Oct 2008
Model: 9000
PIN: N/A
Carrier: Vodaphone
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi everyone,

Well it seems vodafone did forget to put me on the blackbery internet service package, even though i selected this when i ordered - and it was even on my order summery i got with the device!

Up and running now anyway - thanks alot for all your help!
Offline  
Old 01-28-2009, 08:24 PM   #13 (permalink)
New Member
 
Join Date: Jan 2009
Model: bold
PIN: N/A
Carrier: at& t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation help me plz !!!

i just received a new black berry bold 9000, its originally from at&t but the owner had it unlocked. the problem is im with rogers and the phone isn't accepting my sim its weird almost everything work i can send and receive text and also receive calls but i can't make any call it keeps on telling me :" call failed due to sim toolkit control error plz try again later and then sim: call barred.
i realy like this phone but i dnt know what to do to make it work i dont even know what is the problem. plz helo ASAP
thanks alot
Offline  
Old 01-28-2009, 08:33 PM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
dwella's Avatar
 
Join Date: Nov 2005
Location: New Mexico
Model: 9000
OS: 4.6.0.247
Carrier: ATT
Posts: 252
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try resending the service books and see if that takes care of the issue.

d
__________________
9000-Bold
Offline  
Old 01-28-2009, 11:04 PM   #15 (permalink)
New Member
 
Join Date: Jan 2009
Model: bold
PIN: N/A
Carrier: at& t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation

how do i resend the books ???
Offline  
Old 01-29-2009, 05:58 AM   #16 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

more importantly...why did u hijack someone else's thread?
*sigh*
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 01-29-2009, 10:21 AM   #17 (permalink)
New Member
 
Join Date: Jan 2009
Model: bold
PIN: N/A
Carrier: at& t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation

That didn't help my phone is still not working but i noticed that when my internet iweak and says " edge" im able to make phone calls and when i have good connection and i get "3G" im not able to make phone calls.
another stupid question but i will ask anyways...
am i able to remove my 3G and replace it with somthing else and how can i do it.

Last edited by beauty_girl2027 : 01-29-2009 at 10:31 AM.
Offline  
Old 01-29-2009, 10:34 AM   #18 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by beauty_girl2027 View Post
how do i resend the books ???
How do I resend my service books? - BlackBerryFAQ
Offline  
Old 01-29-2009, 10:35 AM   #19 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by beauty_girl2027 View Post
That didn't help my phone is still not working but i noticed that when my internet iweak and says " edge" im able to make phone calls and when i have good connection and i get "3G" im not able to make phone calls.
another stupid question but i will ask anyways...
am i able to remove my 3G and replace it with somthing else and how can i do it.
Try a different SIM card, get a swap from your carrier.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.