Hi everyone,

I'm having a few problems (to say the least!) with my new blackberry bold, which I got my hands on today.

Firstly, it doesn't seem to be receiving any data what so ever. my carrier (vodafone uk) have confirmed my account is setup correctly, with my SIM showing the right data package etc (blackberry internet service). - but it seems that the device isn't picking this up at all, as it states ‘’Blackberry internet service: not connected”

I've attempted to run a diagnostic test from within the 'manage connections'' section, this will display:

''Blackberry registration: no" - connected to blackberry ''no'' Radio data activation ''no''.

I've done a hard reset, soft reset, wipe of the device - but it's still the same.

Can anyone shed any light on this? As my carrier seem very disinterested in my problem.

Thanks in advance!

Is your SIM card good to go (i.e. seated properly, registered etc)?

Wirelessly posted

It can take a while for activation to kick in. Do you have a 3G or GPRS / EDGE signal in top right hand corner?

Some networks have been known to apply the wrong plans!

Try going to options > advanced options > host routing table, hit menu key and select register now. If you don't get a registration message then you are not activated yet.

Do you have anything listed under service books?
Perhaps you need to log-in to your vodafone site and try sending service books to the phone.

Just for a good test, have you tried doing an OS upgrade to either .162 or .167 and see if this helps?

Thanks for the replies,

well I’ve been told my vodafone the sim is registered, i can make calls/receive cals/receive txts from it etc.

Also i've got the 3g signal in the top, full bars. However, when i go into ''host routing table'' it's empty, and if i click on register now (which i've done a few times over the day) nothing happens. I just get ''Regististration message sent''

I've logged into the site and resent the service books as well, but again - nothing has been picked up on the device. Only service books listed are:

'WapPushConfig'
'WAP'
'BrowserConfig'' (which has no gateway IP assigned to it)
''WPTCP''

I haven't tried an OS upgrade yet - do you have a link? Is it just the one on the sticky on this forum?

thanks again

Wirelessly posted

Yes the OS in the sticky is the latest I would suggest trying that first.

Just out of curiosity... where'd you get the device?
Was it brand new from a carrier, or is it second-hand?

Brand new from vodafone uk's online store. and their support on this has so far been shocking...

Just upgraded to .167 - even though the interface is a bit faster, and wi-fi is improved, it's still not fixed the previous problem.

Looks like i'll have to get this replaced! - never heard of a blackberry DOA like this before. I support alot of these at work, and we activate 10 a week sometimes, not once has a device been faulty like this...weird.

Just my luck by the looks of it!

Do you have the ability to sync the device with Desktop Manager running on the same machine where your BIS server is, or at least a machine where the BIS server can be connected? You want the Desktop Manager to be able to access e-mail. From there, you should be able to configure the redirector on the computer.

I'm more familiar with BES, but I know that sometimes OTA registration is not as dependable, and I always aim for activation using a physical connection to the network...

Hi everyone,

Well it seems vodafone did forget to put me on the blackbery internet service package, even though i selected this when i ordered - and it was even on my order summery i got with the device!

Up and running now anyway - thanks alot for all your help!

i just received a new black berry bold 9000, its originally from at&t but the owner had it unlocked. the problem is im with rogers and the phone isn't accepting my sim its weird almost everything work i can send and receive text and also receive calls but i can't make any call it keeps on telling me :" call failed due to sim toolkit control error plz try again later and then sim: call barred.
i realy like this phone but i dnt know what to do to make it work i dont even know what is the problem. plz helo ASAP
thanks alot

Try resending the service books and see if that takes care of the issue.

d

how do i resend the books ???

more importantly...why did u hijack someone else's thread?
*sigh*

That didn't help my phone is still not working but i noticed that when my internet iweak and says " edge" im able to make phone calls and when i have good connection and i get "3G" im not able to make phone calls.
another stupid question but i will ask anyways...
am i able to remove my 3G and replace it with somthing else and how can i do it.

Try a different SIM card, get a swap from your carrier.