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Old 10-24-2008, 12:59 PM   #1 (permalink)
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Default Warranty on Rogers Bold bought via Ebay

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Just curious if anyone would know how this work. I bought the device new in Box from someone in Canada off eBay. Does the device still have the 1 year Warranty? How would I go about claiming it if I am in the US?

Luckily everything work, but just in case!
Old 10-24-2008, 01:15 PM   #2 (permalink)
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Wirelessly posted (off to see the wizard)

If you purchased via a 3rd party the warranty does not apply. Unless you have a copy of the original purchase receipt
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Old 10-24-2008, 01:19 PM   #3 (permalink)
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AFAIK, the warranty applies to the original buyer. . . and since it's a Rogers device, it will need to be returned to Canada in case it still qualifies for warranty service.

Check-out the ff:

BlackBerry - BlackBerry Help | BlackBerry Smartphone Help
BlackBerry - BlackBerry | Wireless Handheld Devices, Software & Services from Research In Motion (RIM)
Old 10-30-2008, 11:21 PM   #4 (permalink)
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Default Warranty

Ahh, yes.. Let me tell you what happened to me...

Got the Bold from eBay, came from Quebec.

Used it for 4 days, it died. BB wouldn't replace it because it's a Rogers device. Rogers wouldn't replace it because I'm in the US.

I had to sign up for a prepaid Rogers plan under a friend's address in canada. Then fight with rogers to have them ship a replacement - took a total of 5 hours on the phone.

I shipped my phone to my friend, Rogers sent the replacement to him, he did the swap and I got my phone back yesterday - 6 days before the US release.

Tried to get an unlock code, and because it is a replacement unit, it's not in Rogers DB, so it has to go through RIM. 7-14 business days.

So.. I am going to unlock it, hopefully sell it on ebay for around what I paid for it ($550-650), then go get the ATT subsidized model to try to recoup my ridiculous international shipping rates. <sigh>

So - if it breaks.. I hope you have a friend in Canada and a lot of spare time.


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