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Old 11-11-2008, 06:53 PM   #1 (permalink)
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Hopefully I can get some help with this issue. I bought the new bold last week and am with ATT. I am having issues getting my emails. Basically, a few emails will show up on my blackberry, but most of the do not come through. I actually got an email tonight on the BB that was sent at 10am this morning. Then when I am on outlook, the messages I have sent from my blackberry our not showing up there. I have been talking with ATT now for over 3 days and no one can figure this out. Everything else is working great, just not the emails. I am running windows XP with outlook 2002. Any help on this would be great.

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Old 11-11-2008, 06:57 PM   #2 (permalink)
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Hopefully I can get some help with this issue. I bought the new bold last week and am with ATT. I am having issues getting my emails. Basically, a few emails will show up on my blackberry, but most of the do not come through. I actually got an email tonight on the BB that was sent at 10am this morning. Then when I am on outlook, the messages I have sent from my blackberry our not showing up there. I have been talking with ATT now for over 3 days and no one can figure this out. Everything else is working great, just not the emails. I am running windows XP with outlook 2002. Any help on this would be great.

Thanks
Are you using BPS, BES, BIS, outlook redirector? What does your firmware version under "about" in the "options"?

A.
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Old 11-11-2008, 07:00 PM   #3 (permalink)
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Sorry I am Completely lost on that question.
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Old 11-11-2008, 07:04 PM   #4 (permalink)
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Sorry I am Completely lost on that question.
How does your phone currently get it's emails?

Have you installed the v4.6 of the Desktop Manager and are using the desktop (outlook) redirector which redirects emails to your phone that come in to your outlook, or are you using ATT's BIS (blackberry internet service) for your emails - you would have a @att.blackberry.net email address.

Or are you working for a company that has a Blackberry Personal Server, or Blackberry Enterprise Server? (BPS or BES)

A
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Old 11-11-2008, 07:05 PM   #5 (permalink)
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I installed the v4.6 desk manager that came with the device.
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Old 11-11-2008, 07:13 PM   #6 (permalink)
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I installed the v4.6 desk manager that came with the device.
So how did you install it? Did you use have it install the radio redirect with your MS Outlook? This way it will use your internet connection to forward the emails to your phone, and it also requires you to leave your outlook open all the time.

---

A BIS account will send the emails instantly to your phone when people send sent you an email to your @att.blackberry.net email address, it can be setup to pull your emails from your POP3 email address (which your Outlook is probably using now) however the BIS server (which is controlled by RIM and not the individual carriers) checks for emails every 5 minutes on your POP3 account, and there isn't anyway to adjust the timing lower.

You can get a BIS account free from ATT buy calling them. Unless someone here can post the URL for it.

BPS and BES sends emails instantly as they come in the mail server and sycronize on the fly with your MS Outlook so if you lose the phone you never lose the data. ;)

A
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Old 11-11-2008, 07:21 PM   #7 (permalink)
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So how would I set up a BPS or BES. Is this the one that requires outlook to be open at all times? Basically all I need to do is get my emails, and be able to have them or leave a copy in my sent box on outlook after sending them from my Blackberry.
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Old 11-11-2008, 07:34 PM   #8 (permalink)
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So how would I set up a BPS or BES. Is this the one that requires outlook to be open at all times? Basically all I need to do is get my emails, and be able to have them or leave a copy in my sent box on outlook after sending them from my Blackberry.
Money and experience with Microsoft's server products!

Yeah you are probably going to have to live with BIS and or the radio direction appliction that you should already have installed in Desktop Manager.

Otherwise you have to buy a server, and probably Microsoft Small Business Server 2008 as MS doesn't sell 2003 anymore, and you can get RIM's BPS for free 1 user CAL.

I work in IT so I have the benefit of knowing this stuff and having it in my home office.

A.
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Old 11-11-2008, 07:40 PM   #9 (permalink)
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Thanks for all of your help. I just couldn't figure out why mine was taking so much longer to receive emails over what my work one does. Thanks again.
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