BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   General 9000 Series Discussion - Bold (
-   -   Can't send MMS on AT&T Bold? (

b00st3d 11-12-2008 10:07 AM

Can't send MMS on AT&T Bold?
I've searched this forum and every MMS thread i've read pertained to Rogers.
Everytime I try to send an MMS picture message, I get a red x and the error "Failed to send message." I have 2 MMS service books and under TCP settings I have the cingulargprs apn. Ive reregistered numerous times under Host Routing Table. If i click on show details on the mms message, I get this error:

"Error 403: you are not authorized to view this page. Please try loading a different page."

I was able to send MMS messages on my Curve before I switched to the Bold.

Any help would be greatly appreciated!

scaevola 11-13-2008 01:35 AM

Did they upgrade your account? What type of account did you have previously? BES or BIS? the BIS code changed when moving to 3G/the bold.

Just a thought. I will test an MMS. Can you pm me your #. Otherwise I will test with some other means. Can you receive MMS though despite being unable to send?

MNiles 11-13-2008 08:30 PM

My Wife is having the same issue on her Bold, and Mine works fine, 4 days dealing with AT&T comparing plans and still not fixed. It's ticking me off since she MMS me back and forth alot you know when her and I are out of town ect.

AT&T is ticking us off... No one knows what the issue is, from media net being added then removed then added again , to sending us to blackberry support then back to ATT. it's a joke.

Ill let you know if we ever fix it, keep us in the loop as well.

fmcgirt 11-13-2008 10:30 PM

I wonder if you are going from an IPhone to the Bold. The same thing happened to me because there was a provision in my account left over from the iPhone (which has no MMS) preventing MMS. It also prevented access to wap web sites. AT&T techs are well aware of the problem and are working on a permanent fix. Give them a call.


b00st3d 11-14-2008 08:28 AM

yes that is my problem, i went from a bb curve to an iphone for a few days but hated it, so i switched to the bold. there is a feature on my account that they for some reason cannot remove! its some sort of iphone tracking feature - 4APL.

xoxalexamarie 11-17-2008 01:14 PM

this is happening to me too... i could MMS on my curve but upgraded to the bold last week and it gives me the X when i try to send .... ughhhhhhh

xoxalexamarie 11-17-2008 01:38 PM


Originally Posted by xoxalexamarie (Post 1173332)
this is happening to me too... i could MMS on my curve but upgraded to the bold last week and it gives me the X when i try to send .... ughhhhhhh

I just got off the phone w ATT and they had me just pull my battery & sim and it works now.... dont know what the problem was

MNiles 11-19-2008 09:52 PM

Ok so this is what i discovered. When you go to an iPhone you have an MMS MediaNet OPT out that gets put on your account(line). So even if you call them and tell them you have a new phone and they set it up and add MMS and MediaNet to your account(line) your still opted out. After much *****ing with AT&T and speaking to level 3 and higher. The only thing was to have them open a case so the REAL tech at AT&T can log in to your account and remove that OPT.

They seem to be working on a automated way to reverse this. But proves to be harder then it was to opt out then it is to opt back in. Hope this helps anyone else down the road.

b00st3d 11-19-2008 11:36 PM

found the same thing on my account...all fixed now after 7 days of fighting it!

diegosalinas 11-20-2008 12:34 AM

I had that happen when switching the SIM from a BB to my iPhone and back. Some wierd thing happens when you use your iPhone with the BB screws up MMS.

All times are GMT -5. The time now is 01:07 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.