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Old 11-23-2008, 02:44 PM   #1 (permalink)
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Default Bold 9000 on BES - firmware update

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Does anyone know if upgrading the f/w on my Bold will mean that I will need to get my Bold re-provisioned for BES? I have been putting off upgrading as I didn't want to hassle my poor IT guys who have to deal with my constant requests!

Thanks
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Old 11-23-2008, 02:47 PM   #2 (permalink)
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Yes but you can do it yourself. Just do the upgrade from your work computer and it will automatically happen.
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Old 11-23-2008, 02:47 PM   #3 (permalink)
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Yes, you'll need to do a new Enterprise Activation after you upgrade the OS.
 
Old 11-23-2008, 02:53 PM   #4 (permalink)
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...and Enterprise Activation for me has been fully automatic each time, and happens whilst the Blackberry remains connected by the USB cable. Just leave it connected to the PC after it has rebooted with the new O/S - and after a few moments you should see the Enterprise Activation icon... leave it connected until finished.

I have not needed to ask our IT chaps for help or for a new Enterprise Activation password, and I think this is because the Blackberry remains connected by USB and still has the BB Manager running.
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Old 11-23-2008, 03:03 PM   #5 (permalink)
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Thanks folks.

Does it need to be the work PC? As our work PCs aren't set up with DTM or anything like that.

I would be upgrading the f/w on my home computer - would it therefore need to be re-activated for Enterprise? In which case, I would need our IT guys to do it, no?

Or are you saying that it would it just sort itself out, irrespective of whether I do it at home or work?

It's not a problem to get them to do it, I'd just prefer not to trouble them as I am constantly upgrading my berry, changing handsets or asking for my policy to be tweaked to allow different apps!
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Old 11-23-2008, 03:06 PM   #6 (permalink)
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Does your home computer VPN in to your office? If so, when you bring up DTM does it indicate that it's connected to the BES server (along bottom of window)? If so it will work. Only other way is to do the enterprise activation wirelessly, and only if your firm support that.
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Old 11-23-2008, 03:11 PM   #7 (permalink)
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Quote:
Originally Posted by rg1 View Post
Does your home computer VPN in to your office? If so, when you bring up DTM does it indicate that it's connected to the BES server (along bottom of window)? If so it will work. Only other way is to do the enterprise activation wirelessly, and only if your firm support that.
No - it doesn't sadly. We have a VPN but I'm on mac, so I upgrade using the usual smoke and mirrors and stuff -It's via an emulator and that doesn't connect to the BES.

I will ask the IT gurus to re-hook me up.

Many thanks for the quick help. Much obliged.
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Old 11-24-2008, 10:52 AM   #8 (permalink)
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I help operate the BES at our office and you will need a new setup for BES each time. I don't know if there is a setting for this or not on BES that would stop this but we don't let our users play with upgrades. They feel they are techs cause they come on here read that hey 50 other people did it but then stuff goes wrong and they have to come to us for support and normally we don't have time. We like to keep them up to date as much as we can but all these people wanting the latest OS updates don't even know why they want them. They just gotta have it cause it's a bigger number but there was nothing wrong with their device in the first place. If you have an issue with your phone please take it to your IT department and have them fix it. if its your phone its your own time so do as you will. if you don't have issues you don't have to upgrade there is no point normally the only upgrade we did internally when it came out was the 4.5 OS and that was because it supported 16GB SD cards instead of 8 being the max (our users just wanted to record video)
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Old 11-24-2008, 10:57 AM   #9 (permalink)
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Quote:
Originally Posted by Caspan View Post
I help operate the BES at our office and you will need a new setup for BES each time. I don't know if there is a setting for this or not on BES that would stop this but we don't let our users play with upgrades. They feel they are techs cause they come on here read that hey 50 other people did it but then stuff goes wrong and they have to come to us for support and normally we don't have time. We like to keep them up to date as much as we can but all these people wanting the latest OS updates don't even know why they want them. They just gotta have it cause it's a bigger number but there was nothing wrong with their device in the first place. If you have an issue with your phone please take it to your IT department and have them fix it. if its your phone its your own time so do as you will. if you don't have issues you don't have to upgrade there is no point normally the only upgrade we did internally when it came out was the 4.5 OS and that was because it supported 16GB SD cards instead of 8 being the max (our users just wanted to record video)
Thanks - it's my own phone, but working on the BES environment, so I have to make sure IT are happy with it. So there's no problem about upgrading - the upgrade is to improve 2g/3g handover.
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