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Old 12-04-2008, 01:58 PM   #1 (permalink)
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Question Rogers Bold giving me grief

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I just got a Rogers Bold; when I started it up it worked fine. Then, when I upgraded the firmware to:

Package Version: 4.6.0.292
Consisting of:
xxx8226; Applications: 4.6.0.162
xxx8226; Software Platform: 4.0.0.155
xxx8226; File name: 9000M_PBr4.6.0_rel292_PL4.0.0.155_A4.6.0.162_Roger s.exe
xxx8226; File size: 93.43MB

Then this happened:



Uncaught.exception:java.lang.NulPointerException

<OK>

Uncaught.exception:Java.lang.Error

<OK>

Uncaughtexception:ApplicationRegistry.waitfor (0x7491f7b6ae80681a)timeout

<OK>

Uncaught.exception:javalang.NullPointerException

<OK>


The device cycled through these messages numerous time the finally it stopped but the email and sms icons disappeared. The Enterprise Activation option in the options menu disappeared too. I am not sure if other items disappeared or not.

I phoned Rogers (xxx8220;your call is important to usxxx8221;) support and was told that xxx8220;They are experiencing a higher than normal volume of callsxxx8221; but please stay on the line.

The tech told me that it was a known software issue and gave me a link to an upgraded
OS that turned out to be the same OS that I already had!!!

He said i should reboot about 6 -7 time the problem is solved!!! However, the Enterprise Activation option has never returned!

I upgraded the OS to Avea:

Package Version: 4.6.0.331
Consisting of:
xxx8226; Applications: 4.6.0.190
xxx8226; Software Platform: 4.0.0.172
xxx8226; File name: 9000M_PBr4.6.0_rel331_PL4.0.0.172_A4.6.0.190_AVEA. exe
File size: 93.55MB



But the problem is still there. I downgraded to Rogers latest OS and the problem is still there . . .

Any suggestions welcome . .


Should I return the handset . . . maybe itxxx8217;s a hardware issue??

Last edited by roofus : 12-04-2008 at 02:00 PM. Reason: spellin'
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Old 12-04-2008, 02:09 PM   #2 (permalink)
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I would return it. .162 should be working fine. I got that problem when I installed .190 at first, but has now gone away.
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Old 12-04-2008, 02:11 PM   #3 (permalink)
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I don't believe it's a hardware issue. I would use JL_Cmder and wipe the phone to nothing, then reload the OS.
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Old 12-04-2008, 04:32 PM   #4 (permalink)
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If it is less than 30 days old they will send you a new one
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Old 12-04-2008, 05:00 PM   #5 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
I don't believe it's a hardware issue. I would use JL_Cmder and wipe the phone to nothing, then reload the OS.
I second that. I always wipe the device prior to upgrading the OS and have never had problems with my BB OS upgrades.
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Old 12-04-2008, 05:12 PM   #6 (permalink)
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Quote:
Originally Posted by wrhfinancial View Post
If it is less than 30 days old they will send you a new one
Actually, if it's less than 30 days, you can go into the store and exchange it for a new one. If it's more than 30 days, but less than a year, they will send you a replacement. However, then you run into the risk of getting a refurb.
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Old 12-04-2008, 05:14 PM   #7 (permalink)
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Quote:
Originally Posted by s0dhi View Post
I second that. I always wipe the device prior to upgrading the OS and have never had problems with my BB OS upgrades.
I think that's a little drastic. I don't ever wipe before an upgrade and I've had no problems. As long as you take your time and do it right, there's no reason to wipe before an upgrade.
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Old 12-04-2008, 07:17 PM   #8 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
I think that's a little drastic. I don't ever wipe before an upgrade and I've had no problems. As long as you take your time and do it right, there's no reason to wipe before an upgrade.
Drastic, may be, but I don't upgrade that often and try to choose upgrade points that make sense to me rather than always tracking the latest OS.
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Old 12-05-2008, 07:17 AM   #9 (permalink)
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Thanks for the advice!

I will give it a javaloader enema but if that doesn't work it's back to the store!
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Old 12-11-2008, 08:17 PM   #10 (permalink)
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normally the return policy for rogers is 30 days or 30 mins. its either or



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Old 12-12-2008, 12:10 AM   #11 (permalink)
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On defective it's 30 day swap out.

30 min is only for money back/returns/exchanges. Warranty is 30 day swap.
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