Originally Posted by SteveSter1
I just upgraded and it only cost me $400 as it should cost you. It even says it on their site.
Only if you're eligible for an upgrade. If you're not eligle for an upgrade, but you've been with them for longer than 6 months, you do an "Exceptional Upgrade", which means you can pay a $75 early upgrade fee and get the upgrade price of the phone. Hence the $475...