BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-06-2008, 06:05 PM   #1 (permalink)
CSO
CrackBerry Addict
 
Join Date: Jun 2008
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 649
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't backup data anymore

Please Login to Remove!

When I try to backup data with Desktop manager I get an error message saying "error backing up data." Until that point, it says "transferring process" and it appears all is transferring fine.

The only thing I can potentially relate to this as a cause, is a few weeks ago, just before I noticed the error message, Desktop manager indicated updates were available, I started the update process but had to terminate before completion. I then noticed the issue. A few days later I finished the update process with no problems. But of course am still experiencing the data backup issue.
Offline  
Old 12-06-2008, 06:06 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

What version of DM do you have?
Offline  
Old 12-06-2008, 06:07 PM   #3 (permalink)
BlackBerry Extraordinaire
 
koleary19067's Avatar
 
Join Date: Aug 2005
Location: PA
Model: STORM
OS: 4.7.0.151
PIN: MOBILE
Carrier: VERIZON
Posts: 2,089
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When in backup, see what item it is on in order to tell you where it is blowing up.
__________________
STORM (9530)
Offline  
Old 12-06-2008, 06:08 PM   #4 (permalink)
CSO
CrackBerry Addict
 
Join Date: Jun 2008
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 649
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
What version of DM do you have?
4.6.0.13
Offline  
Old 12-06-2008, 06:10 PM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

In Backup/Restore go into Advanced.

Select the Browser Data Cache on select Clear

Try the Backup again.
Offline  
Old 12-06-2008, 06:11 PM   #6 (permalink)
CSO
CrackBerry Addict
 
Join Date: Jun 2008
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 649
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by koleary19067 View Post
When in backup, see what item it is on in order to tell you where it is blowing up.
Done: "Theme Settings"
Offline  
Old 12-06-2008, 06:15 PM   #7 (permalink)
CSO
CrackBerry Addict
 
Join Date: Jun 2008
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 649
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
In Backup/Restore go into Advanced.

Select the Browser Data Cache on select Clear

Try the Backup again.
Wow. Excellent suggestion. Done, and worked.
Offline  
Old 12-06-2008, 06:15 PM   #8 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,821
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

I remember it from another thread

Glad it worked. I had the same problem!
Offline  
Old 12-06-2008, 06:27 PM   #9 (permalink)
BlackBerry Extraordinaire
 
koleary19067's Avatar
 
Join Date: Aug 2005
Location: PA
Model: STORM
OS: 4.7.0.151
PIN: MOBILE
Carrier: VERIZON
Posts: 2,089
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
I remember it from another thread

Glad it worked. I had the same problem!
Never knew it. Great.
__________________
STORM (9530)
Offline  
Old 01-21-2009, 03:01 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2009
Location: New York, NY
Model: 9000
OS: 4.6.0.216
PIN: N/A
Carrier: AT&T
Posts: 40
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default "Unknown Error" when backing up

I recently updated the operating system on my Blackberry 9000/Bold to 4.6.0.216. Also installed Desktop version 4.7.032.

Tried to do a backup, for the first time since I got the phone. About a third of the way through, get an "Unknown Error" window popping up, aborting the backup. Have cleared my Browser cache, as mentioned above but to no avail.

Suggestions?
Offline  
Old 01-21-2009, 04:05 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Model: 9930
Carrier: Verizon
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unknown error while trying to back up

Quote:
Originally Posted by Kumar_Shah View Post
I recently updated the operating system on my Blackberry 9000/Bold to 4.6.0.216. Also installed Desktop version 4.7.032.

Tried to do a backup, for the first time since I got the phone. About a third of the way through, get an "Unknown Error" window popping up, aborting the backup. Have cleared my Browser cache, as mentioned above but to no avail.

Suggestions?
I am also having the same problem. I am using 4.6.0.190 on a BES. Any ideas? I tried clearing the browser cache also and still have the same problem.
Offline  
Old 01-22-2009, 01:27 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 8330
PIN: N/A
Carrier: Verizon Wireless
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having same problem. DM is 4.7 ~ Storm~ Vista. I've had my phone for a while and just started experiencing this a few weeks ago. I get a "Unknown Error" when backing up (which wiped out part of my calendar on both phone & outlook) and when I try to sync it stops at the calendar and then just closes. Any suggestions?
Offline  
Old 01-22-2009, 01:31 AM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2009
Location: New York, NY
Model: 9000
OS: 4.6.0.216
PIN: N/A
Carrier: AT&T
Posts: 40
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default "Unknown Error" when backing up

Re my post above, think I have isolated the problem.

In Desktop Manager, selected Backup and Restore. In that window, selected Advanced. Added folders from the right window (Device Databases) to the left window (Cinoyter Databases) one by one. Found the problem of Unknown Error crops up when I try to backup a folder called "Location Based Services", whatever that is.

Wonder if this has to do with Blackberry Maps, which I have installed on my device.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.