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Old 12-11-2008, 07:40 AM   #1 (permalink)
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Default My Bold seems to be Bricked !

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Hello!

I received a Bold yesterday from Vodafone UK. Want to put Japanese on so I installed this from the Hong King site

File name: 9000jEastAsia_PBr4.6.0_rel331_PL4.0.0.172_A4.6.0.1 90_CSL.exe

then after installng it, I deleted vendor.xml from o C:\Program Files\Common Files\Research In Motion\AppLoader

The I plugged in the bold and added the Japanese files and updated it.

The PC shows a message that I need to enter a password on the Bold, but I never set-up a password.

Now the Bold won't start up and I get a white screen with the timer icon, occasionally the screen switches off and a red light comes on!

I have tried removing the battery and starting again, but same thing happens.

Any advice is much appreciated.

Oh, and yes, I am searching here and other forums for a solution !

Ofiaich
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Old 12-11-2008, 08:07 AM   #2 (permalink)
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I had the same problem with a Pearl last week... what I did was update it to the 4.5 OS and it was stuck in an endless boot loop would just keep going around and around Red light then white screen.

What I did was the following to correct it:

1. Uninstall the OS version you downloaded from your computer
2. Go to your providers Software page and get the recent copy of the OS and install
3. Make sure desktop manager is not running
4. Pull the battery and plug the device into your computer
5. You should see after 10-15 seconds a little gray battery with a circle and strike through it.
6. you will then need to go to a CMD prompt (Start > Run... > cmd > OK)
7. type the following:

cd "C:\program files" hit enter (hint if you hit tab after the pro it will auto complete it for you)
cd "Common Files" hit enter
cd "Research In Motion" hit enter
cd "App Loader" hit enter
del vendor.xml hit enter
loader.exe /nojvm hit enter

8. This will start the application loader with no Java virtual machine meaning it will connect straight to the device at the hardware level. Follow the on screen prompts to install the older version of the OS it might ask you if your sure you want to downgrade just chose yes.

9. About half way though it will show on the screen that it is trying to connect to the device / JVM or Java Virtual Machine something like that. You will see the bar start to creep across waiting for your device to respond. You will need to put the battery back in at this point. If you miss this step you will eventually get the error that it could not connect to the device. If this does happen just run the command again above and start the process again. if you do catch it at the right time it should carry on installing the OS.

10. Once the device come back up and is running you can use desktop manager to install all your other applications as the above will only install the OS and nothing extra.

11. If the above does not work try uninstalling the OS version and keep going lower until you find one that works

Let me know how this works for you I know it got me out of a bad upgrade. I have done 15 of them on devices in the office and only the Pearl gave me a hard time.
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Old 12-11-2008, 12:07 PM   #3 (permalink)
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thanks very much Caspan, for taking your time to write so much !!

I tried this and feel that I got the timing with the battery correct because all the installation steps seem to happen finishing with a positive screen saying all done Forgot the exact words

But I still get the same endless boot loop.

The Bold is updating once more now but I am not holding any hopes !

Been at this all day! I will try again this evening !

edit - still no success,,, I read that a reboot might take as long as 15 minutes... so waiting a little longer


Any further advice is much appreciated.

Ofiaich

Last edited by ofiaich : 12-11-2008 at 12:59 PM.
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Old 12-11-2008, 12:10 PM   #4 (permalink)
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I would start with a JL_Cmder wipe, then load the OS as Caspan said.
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Old 12-11-2008, 01:07 PM   #5 (permalink)
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Hi mckinneycm,

OK, Did try it before but I will try JL_Cmder again!

Maybe it did not work first time .

Thanks !

Ofiaich
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Old 12-12-2008, 03:37 AM   #6 (permalink)
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Update -

I never did solve the continual loop and tried jl-cmder and also javaloader from the dos prompt but could not wipe the Bold.

Called Vodafone today and was told that I was sent an BB 9000 Bold Enterprise by mistake. I didn't know there was a difference, but was told can't update the Enterprise, so that is why it has crashed!

So exchange coming on Monday afternoon !

Ofiaich
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