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Old 12-29-2008, 05:21 PM   #1 (permalink)
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Default Just replaced my LCD and phone still doesn't work!

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The screen just kind of changes colors. It doesn't work. I am guessing my phone is just a paper weight now, huh?
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Old 12-29-2008, 05:28 PM   #2 (permalink)
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You should still be under warranty.
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Old 12-29-2008, 05:30 PM   #3 (permalink)
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I tried to get it replaced before replacing the LCD, but they said since I am with T-Mobile, they won't replace it for me. I am thinking about going directly to AT&T because this is quite ridiculous to be honest. A phone this expensive should hold up better than this.
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Old 12-29-2008, 05:34 PM   #4 (permalink)
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You should be able to get a warranty replacement from RIM.
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Old 12-29-2008, 05:38 PM   #5 (permalink)
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They wouldn't do it either. I went all the way up and talked to a supervisor and they still said no. And now that it has been opened up, I don't think I have ANY chance of getting a new one. This is SO frustrating!
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Old 12-29-2008, 05:52 PM   #6 (permalink)
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Wirelessly posted

Well if you replaced the lcd chances you opened up the housing which voids any warranty. So good luck. I would suggest calling up horizon and telling them ur situation
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Old 12-29-2008, 06:00 PM   #7 (permalink)
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Originally Posted by coldconfession13 View Post
Wirelessly posted

Well if you replaced the lcd chances you opened up the housing which voids any warranty. So good luck. I would suggest calling up horizon and telling them ur situation
I bought the LCD from cnn.cn, not horizon. Even then, I don't think that horizon could do anything about it because don't they just sell parts? Would they be able to fix the phone for me if it is an internal problem?
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Old 12-29-2008, 06:54 PM   #8 (permalink)
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Wirelessly posted

They do bb repairs. Give them a call. Call steven or josh. You can find steven on here. S/n is horizonwireless I believe
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Old 12-29-2008, 08:27 PM   #9 (permalink)
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Thanks for the help. I am going to try out a few other options first.
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Old 12-30-2008, 12:06 AM   #10 (permalink)
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Not too sure about the LCD's but cnn.cn doesnt really have OEM things, all of there housings arnt OEM but there top quality. Maybe the LCD's not OEM?
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Old 12-30-2008, 12:54 AM   #11 (permalink)
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Quote:
Originally Posted by andrewcjduong View Post
Not too sure about the LCD's but cnn.cn doesnt really have OEM things, all of there housings arnt OEM but there top quality. Maybe the LCD's not OEM?
The parts on cnn.cn are all OEM.

Quote from cnn.cn FAQ.
Quote:
4. Are your parts OEM or aftermarket knockoffs?
Our parts are 100% OEM unless specified as aftermarket. They will be the same material as the item you remove from your phone.
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Old 01-07-2009, 01:43 AM   #12 (permalink)
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How long did it take cnn.cn to send you a new LCD? What shipping option did you use? I live in the U.S. and I may need to get a new LCD for my bold.
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Old 01-07-2009, 01:57 AM   #13 (permalink)
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does the new lcd have the same problem as the old one?

it could be a pcb problem.
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Old 01-08-2009, 12:54 PM   #14 (permalink)
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Quote:
Originally Posted by KJNaJ View Post
How long did it take cnn.cn to send you a new LCD? What shipping option did you use? I live in the U.S. and I may need to get a new LCD for my bold.
I live in FL and have ordered from CNN on many occasions and have to say that standard shipping. I most recently ordered side rails for my 8800 and it took 2 weeks for me to receive it. Once it finally arrived at the main postal unit, which is no more than 15 miles away from where I live. The item remained at the main postal units for 3 days before finally being sent over to postal unit that delivers in my area.

I then ordered my black bezel and keypad for my 9000 and opted for 2nd day air, even though it was more costly. I received it in 2 days exactly.
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Old 01-08-2009, 03:55 PM   #15 (permalink)
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Quote:
Originally Posted by KJNaJ View Post
How long did it take cnn.cn to send you a new LCD? What shipping option did you use? I live in the U.S. and I may need to get a new LCD for my bold.
It took about 14 days to get the LCD and a black bezel, but then again, that was around christmas time when mail is slow.

Quote:
Originally Posted by muck View Post
does the new lcd have the same problem as the old one?

it could be a pcb problem.
The new LCD does have basically the same problem as the old. It is obviously something internal that is causing the issue. What exactly is a PCB?
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Old 01-08-2009, 04:39 PM   #16 (permalink)
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Quote:
Originally Posted by ScottMB4 View Post
The new LCD does have basically the same problem as the old. It is obviously something internal that is causing the issue. What exactly is a PCB?
pcb is the circuit board.

you are on the money. your issues are definitely not the lcd, but failure somewhere else.
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Old 01-08-2009, 04:55 PM   #17 (permalink)
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I mean the first LCD is for sure damaged, but aside from that, there is something else going too.
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