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Old 01-09-2009, 10:13 PM   #1 (permalink)
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Exclamation Intellisync failed to connect to BlackBerry Bold

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An Intellisync error message box pops up when I try to sync with Lotus Notes 6.5 on my PC using the USB and Desktop Manager. The error message says: "Failed to connect to the device. Please make sure the device is properly connected and try again". I'm also unable to do a backup nor configure the synchornization settings. I've tried several things, including re-installing the Desktop Manager (v.4.6), taking out and re-installing the BB battery, downgrading to a lower version of Desktop Manager (v.4.3), but the problem remains unresolved.

The PtTrace.log file under C:\Documents and Settings\User\Application Data\Research In Motion\BlackBerry\Intellisync shows "Error 0x83110005.-2096037883.0 at .\syncconfigmanager.cpp line 1137" and "Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3610" (full details below). Would appreciate if someone could advise me of a solution. Thanks!

Sat Jan 10 10:54:28 2009 -- Intellisync Log File --

10:54:28.158: Create empty table C:\DOCUME~1\pzsv33\APPLIC~1\RESEAR~1\BLACKB~1\Inte llisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:54:28.350: Empty table file C:\DOCUME~1\pzsv33\APPLIC~1\RESEAR~1\BLACKB~1\Inte llisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
10:54:39.380: Create empty table C:\DOCUME~1\pzsv33\APPLIC~1\RESEAR~1\BLACKB~1\Inte llisync\{25518D6A-C905-49D0-B84F-E3A7D27B2191}.CFG\TABLES.ITB at .\startup.cpp line 500
Sat Jan 10 10:54:44 2009: Error 0x83110005.-2096037883.0 at .\syncconfigmanager.cpp line 1137
Sat Jan 10 10:54:45 2009: Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3610
10:54:48.149: File .\LNOptions.cpp, Line 2043, Msg The Lotus Notes mail, server, or location settings have changed. Updating configuration.
10:54:48.149: File .\LNOptions.cpp, Line 2043, Msg The Lotus Notes mail, server, or location settings have changed. Updating configuration.
10:54:48.149: File .\LNOptions.cpp, Line 2043, Msg The Lotus Notes mail, server, or location settings have changed. Updating configuration.
10:54:48.159: File .\LNOptions.cpp, Line 2043, Msg The Lotus Notes mail, server, or location settings have changed. Updating configuration.
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