Originally Posted by phangs10
recently I bought 2 sets of Bold with no contract from MobileSquare in far east plaza. the shop assistant say that those phones are covered with a 1yr warranty from Starhub
when my sis in indonesia tried to register an account with the local provider, she has to key-in the IMEI (International Mobile Equipment Identity) and the PIN no. which can be found in each phone. she managed to register 1 of the set but for the other 1, she got a reply that 'an account already exists for this PIN'
so i decided to visit the shop again to ask 4 assistance but the guy said he dont u'stand how blackberry phones work & i should call starhub instead. when i call them, the technician said that he never experience this problem n suggest that I call the indonesian provider to reset the PIN
will it work? anyone ever experience this??
another thing is I suspect that the guy in mobile square sold me a 2nd-hand set for the price of a brand new one. can I do anything about dis? maybe report to CASE?
greatly appreciate ur help guys.
You were in fact sold a second-hand device, and you will need to have StarHub release the PIN. This happens to people on this forum quite frequently. You should ask to speak to very high-level tech support. RIM may also be able to help you.
As far as the shop in Mobile Square, I wouldn't even bother pursuing it. Although the device was used, it was probably not used for very long and is still in a like-new condition. Almost no one will discount a device that was simply returned the store unless it was actually broken.
BTW, where is Mobile Square? I will need to visit there next time I'm in SIN.