|juansifu ||01-31-2009 02:15 PM |
Deleting previous user's personal email
Hello all, I have a question and hope someone can help me. I have a Blackberry Bold that for some reason after wiping the device, deleting the service books registering it on our BES Server, I am still getting the previous users personal MSN email. I have tried everyting but still the same issue, even after I setup my exchange email on it, i still get his msn account email. is there something else i need to do to fix this? i have tried everything on the web and forums but still the same issue. Any advice would be appreciated.
|jsconyers ||01-31-2009 02:21 PM |
The previous user's BIS account is still associated with that device's PIN. Your best bet is to have the carrier release the PIN from the account.
|Dubdub ||01-31-2009 02:58 PM |
Sometimes the carrier won't do it. Might have to contact the previous user and have them cancel their BIS account.
|juansifu ||01-31-2009 08:50 PM |
Even if it's an MSN email? I thought BIS was for only blackberry.net email. I'll call the carrier and have them release it. Thanks for the info.
|MidnightDraven ||02-01-2009 07:34 AM |
BIS is for any personal email. MSN, gmail, and the ability to set up a personal blackberry.net email
|VickyPaz ||02-01-2009 12:37 PM |
You definitely need to have the previous owner call the carrier and have them release the PIN. This is what I had to do. Then the emails stopped.
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