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-   -   Deleting previous user's personal email (http://www.blackberryforums.com/general-9000-series-discussion-bold/173548-deleting-previous-users-personal-email.html)

juansifu 01-31-2009 02:15 PM

Deleting previous user's personal email
 
Hello all, I have a question and hope someone can help me. I have a Blackberry Bold that for some reason after wiping the device, deleting the service books registering it on our BES Server, I am still getting the previous users personal MSN email. I have tried everyting but still the same issue, even after I setup my exchange email on it, i still get his msn account email. is there something else i need to do to fix this? i have tried everything on the web and forums but still the same issue. Any advice would be appreciated.

Thanks

jsconyers 01-31-2009 02:21 PM

The previous user's BIS account is still associated with that device's PIN. Your best bet is to have the carrier release the PIN from the account.

Dubdub 01-31-2009 02:58 PM

Sometimes the carrier won't do it. Might have to contact the previous user and have them cancel their BIS account.

juansifu 01-31-2009 08:50 PM

Even if it's an MSN email? I thought BIS was for only blackberry.net email. I'll call the carrier and have them release it. Thanks for the info.

MidnightDraven 02-01-2009 07:34 AM

BIS is for any personal email. MSN, gmail, and the ability to set up a personal blackberry.net email

VickyPaz 02-01-2009 12:37 PM

You definitely need to have the previous owner call the carrier and have them release the PIN. This is what I had to do. Then the emails stopped.


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