BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-04-2009, 06:01 PM   #1 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Strange tethering problem with AT&T - help!

Please Login to Remove!

I've signed up for the $30/month tethering plan and it's been okay but spotty. But over the last few days something really bizarre has been happening. After about 5-7 minutes of tethering, I lose my connection. When I go to "disconnect" from AT&T Connection Manager (because it shows me as connected still) it then searches for a signal for a long time and eventually says "No Wireless Device Detected". Usually if I disconnect the Bold and reattach it, it works again - for another 5 minutes. The connection is almost ALWAYS somewhere between 5-7 minutes.

Here's what I've tried to troubleshoot it:
- Reinstalled At&t Comm. Mgr.
- Reinstalled Desktop Manager
- Done a system restore on Vista
- Checked to make sure the power is being sent thru the USB ports - the AT&T guy said that if the computer was sent to shut power off once the Bold is fully charged, that would end the connection. That wasn't the problem because I'm on "high performance" setting.

Nothing has worked. What's worse is, once I did the system restore, Comm. Mgr. no longer tells me I have a GSM connection in my profile even after I reinstalled Comm. Mgr. (so I have to connect through the Windows network - which of course works for 5-7 minutes and then stops).

So somehow I seem to be losing the connection from the Bold to the computer (though Desktop Manager still shows me as connected). The AT&T guy suggested it might be a bad cable, but if that was the case I figure I'd get no connection at all (not the aforementioned 5-7 minutes of fun).

I'm on Vista 64-bit, DM 4.6, AT&TCM 6.10, and my OS is still the original (1.67?) because I'm too scared to try to update it (I know just enough about this stuff to be really dangerous). Any advice would be GREATLY appreciated because I'm ready to throw the Bold thru a wall.
Offline  
Old 02-04-2009, 06:44 PM   #2 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What $30 plan?? The AT&T BB tethering plan is $60/month. Are you thinking of the $30 BB Personal plan?
__________________
Corey McKinney

www.coreymckinney.com
Offline  
Old 02-04-2009, 07:03 PM   #3 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mckinneycm View Post
What $30 plan?? The AT&T BB tethering plan is $60/month. Are you thinking of the $30 BB Personal plan?
Yes - it's $60/month for the service, but that includes the $30 for the regular BB service. The extra $30 was for the tethering (which I'm going to be canceling if I can't figure this problem out - I'd really like my connections to last longer than 5 minutes each).
Offline  
Old 02-04-2009, 10:09 PM   #4 (permalink)
Thumbs Must Hurt
 
wilbuur's Avatar
 
Join Date: Feb 2009
Location: Washington, DC
Model: 8900
OS: 4.6.1.206
PIN: N/A
Carrier: AT&T
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have heard about a lot of problems about tethering with the Bold on AT&T. I would say that you should try the following:
(You have probably done some of these already)

-Do a hard-reset on the phone, from the Security settings.
-Try to tether, and go into your network connections and see if there is a port called "3G" or something similar, and disable, then re-enable it.
-Call AT&T and tell teh rep that you are having problems, and have them remove, then re-add the BB Data features to your plan
-If all else fails, call AT&T, ask for BB Data support, and see if they are any help

If it keeps failing, call and swap out your phone under warranty.
That's all I can think of. Let us know if you find a solution!
__________________
BlackBerry Curve 8900, AT&T BIS
Offline  
Old 02-05-2009, 05:44 PM   #5 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks Wilbuur - I'm resisting the hard reset for now since I believe that wipes all the data? But if I try that I might also try an OS upgrade. The annoying thing is not knowing what's causing it. Is it the phone? The cable? My computer? The location where I am right now? I've talked to the AT&T guy and he's totally stumped.

Yes, tethering with the Bold has been an adventure. I've also experienced some long outages where I get "Error 718" (the remote computer is not responding). One was two hours, one was five hours. I'd really like to get one of the 3G cards for the computer so it'll be faster (the Bold won't tether on 3G) and more reliable, but having to shell out $60/month to do it AND have to sign a 2-year contract just isn't palatable.

I tried reinstalling Communication Manager and Desktop Manager - no luck. Five minutes of connection, then the computer won't even acknowledge the phone anymore.
Offline  
Old 02-05-2009, 07:16 PM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Sep 2005
Location: Illinois
Model: 9850
PIN: k Floyd \m/ ROCK!
Carrier: VZW
Posts: 249
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (8700c)

If your bold won't tether as 3G do the os update. I'm using the 4 6 0 216 os and I can get it to tether and mine stays as long as I want. I used it the other day for well over an hour
__________________
"I dont feel I need to explain my art to you Warren"
Offline  
Old 02-05-2009, 07:45 PM   #7 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

But does it actually tether in 3G? I was told by one of the AT&T guys I've talked to (later confirmed by a different AT&T guy) that the phone won't tether in 3G because BB hasn't put out the right driver for it (but then AT&T only offers the 167 OS so maybe later OS's have the right driver?). I told them that if I went to the Windows network center it showed a "3G Connection" and I could connect using that, but the guy said that it SAYS it's 3G but it's really not - he repeated that the Bold itself could surf on 3G but could only tether on EDGE. The little 3G fireball icon never appears on the AT&T Communication Manager - does it appear for you?

I want to upgrade the OS but don't know which one to use - everyone has complaints about the different ones. Some drain battery a lot faster, some drop calls every five minutes, some won't work with Bluetooth very well ... but that's a story for another thread, I guess.
Offline  
Old 02-05-2009, 07:47 PM   #8 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't use the stupid AT&T CM. I just tether as a modem connection. And yes, it does connect with 3G.
__________________
Corey McKinney

www.coreymckinney.com
Offline  
Old 02-05-2009, 07:56 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
estabulla's Avatar
 
Join Date: Dec 2005
Location: Boston, MA
Model: 9700
Carrier: AT&T
Posts: 396
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

maybe a driver problem with vista 64 bit?
__________________
--EB/ASN
9700 on 6.0.0.something, BES 4.1 on Exchange, BIS (AT&T)
Ex 8700, 8800, 8100, 8310, 9000
Offline  
Old 02-05-2009, 07:58 PM   #10 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I use Windows 7 64-bit and it works just fine.
__________________
Corey McKinney

www.coreymckinney.com
Offline  
Old 02-05-2009, 08:13 PM   #11 (permalink)
Cisco Engineer
 
mckinneycm's Avatar
 
Join Date: Oct 2006
Location: Ventura, California
Model: 9700
OS: 5.0.0.421
PIN: 100001011001011000001100111011
Carrier: AT&T
Posts: 3,388
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just ran a speed test from Speakeasy - Speed Test and it came back with 1896kbps down and 280kbps up. I would say that's 3G.
__________________
Corey McKinney

www.coreymckinney.com
Offline  
Old 02-05-2009, 08:28 PM   #12 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow Corey - don't know if that's 3G but it's pretty fast! I'm looking forward to being able to ditch Vista and go with 7. I wonder if it's the newer BB OS that allows faster connection speed.

But of course first I need to figure out how to stay online for more than 5 minutes at a shot. It used to be fine - this is a new problem (which is why I don't think it's a driver issue - it was fine before a couple days ago).
Offline  
Old 02-05-2009, 08:35 PM   #13 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I should say I don't think it's a VISTA driver issue. Might be on the BB. But why would it always disconnect after 5 minutes???
Offline  
Old 02-07-2009, 02:45 PM   #14 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well as a strange postscript - I was having these tethering problems in the Bay Area (Redwood City, and again at SFO before I flew home to L.A.). I was convinced my phone was messed up and was just about to upgrade the OS as a last resort when I figured I'd try it from home first - and it worked fine. I was tethered for 55 solid minutes at pretty decent speed before it disconnected due to a random Bold reboot. So I guess the Bay Area must have weak EDGE coverage or something. I wonder if anyone else in that area has had that problem?
Offline  
Old 02-22-2009, 02:17 PM   #15 (permalink)
New Member
 
Join Date: Feb 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I can't get my mac to tether. I'm using 237 and have tried everything. Any suggestions?
Offline  
Old 02-22-2009, 11:08 PM   #16 (permalink)
New Member
 
Join Date: Sep 2008
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How exactly are you going about tethering with your mac?

Last edited by nj_bb_user : 02-22-2009 at 11:11 PM.
Offline  
Old 03-27-2009, 06:37 PM   #17 (permalink)
New Member
 
Join Date: Mar 2009
Model: 9000
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have been having the same problem. I have been on the phone for hours with Cingular trying everything. They just sent me a new Bold (refurbished) and still the same problem. I used my BB Pearl the other day and had no problems. Is it losing connection when switching from 3G to Edge? Did you get yours working
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.