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Old 02-13-2009, 07:52 PM   #1 (permalink)
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Default Return within 30 days... my damage?

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I have a 2 week old Bold from AT&T, which I am really happy with. I installed .216 and some favorite apps. Things were great until I knocked it out of the holster getting out of my car this AM, and it skidded 20 feet on very rough concrete.

Naturally, I was just thrilled with my coordination.

The damage isn't bad. The phone works perfectly, and the screen is not scratched, but the chrome around the screen is certainly scratched.

Can I return this Bold under the 30 day return plan and get a new one?

There is no doubt the phone was not at fault, I was. But I really hate seeing a new phone scratched up.

Comments (not about me) are welcomed.

EB
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Old 02-13-2009, 08:46 PM   #2 (permalink)
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they wont take it back. they usually take it back with the original condition it was sold ...
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Old 02-13-2009, 08:54 PM   #3 (permalink)
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Ask them.
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Old 02-13-2009, 09:54 PM   #4 (permalink)
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Wirelessly posted (3G= Chuck Norris Speed)

Physical damage? You'll be lucky if they take it back!

I would just contact www.horizonwirelessonline.com they can set ya up with a new one for a nominal price
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Old 02-15-2009, 12:14 AM   #5 (permalink)
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If they won't take it back, why not just change out the chrome bezel for a blacked out or a new chrome one?

easy, cheap, fix!
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Old 02-15-2009, 10:41 AM   #6 (permalink)
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I don't think they allow you to exchange for the same device. Check out HorizonWirelessOnline.com - Horizon Wireless, The World’s Cellular Repair Center for parts & service. Try putting a BB rubber skin.
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Old 02-15-2009, 05:02 PM   #7 (permalink)
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Talking AT&T Exchanged it!

AT&T came through perfectly! I stopped at the retail store that I purchased the Bold from, and talked to the same sales guy. I gave him no B.S., just told him what happened. He looked at the phone, and reached for a new one, while saying the damage was so minor that he could DOA it.

Spectacular customer service!

EB
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Old 02-16-2009, 09:11 PM   #8 (permalink)
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Quote:
Originally Posted by ebruder View Post
AT&T came through perfectly! I stopped at the retail store that I purchased the Bold from, and talked to the same sales guy. I gave him no B.S., just told him what happened. He looked at the phone, and reached for a new one, while saying the damage was so minor that he could DOA it.

Spectacular customer service!

EB
wow! that's great karma for your honesty. now i would take this as a second chance and try to keep the bold as new as possible. i would hate to look at my bold all scratched up.
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Old 02-16-2009, 10:31 PM   #9 (permalink)
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You might want to add the $5 a month insurance to the phone. It covers everything. Even if you lose it.
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Old 02-16-2009, 11:06 PM   #10 (permalink)
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Wow! Cool, good for you. Get a rubber skin for next time.
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Old 02-16-2009, 11:17 PM   #11 (permalink)
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Quote:
Originally Posted by 800REV View Post
You might want to add the $5 a month insurance to the phone. It covers everything. Even if you lose it.
for ATT, they told me i still had to pay a hundred dollars and so to claim the phone....not worth it IMO
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Old 02-16-2009, 11:45 PM   #12 (permalink)
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150 deductable. Just had to pay 50 for my GD's broken sony.

d
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Old 02-17-2009, 03:38 AM   #13 (permalink)
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No I am not yours.
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