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Old 03-10-2009, 05:19 AM   #1 (permalink)
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Default Fatal error has occured!!

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Hello, i am using desktop manager to update applications on blackberry 9000. I opened the desktop manager program, connected my blackberry 9000, clicked on application loader, and then add, remove programs. I then clicked on finish and i then get error "A fatal error has ocurred while updating your device". Please help how to solve this problem and update my device...

Thank you.
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Old 03-10-2009, 07:04 AM   #2 (permalink)
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Wirelessly posted (My New Bold)

Just try again... Make sure you have the latest desktop manager tho
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Old 03-10-2009, 08:20 AM   #3 (permalink)
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Hi, do i need to download and install BlackBerry Device Manager and Blackberry USB and Modem Drivers also, and if so, in what order should i install them? Please help, i am completely new to blackberrys...thank you
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Old 03-10-2009, 08:24 AM   #4 (permalink)
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Try just the DM first.
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Old 03-10-2009, 08:30 AM   #5 (permalink)
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Try just the DM first.
Ok, i will try in an hour and let you all know....thanks
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Old 03-10-2009, 12:50 PM   #6 (permalink)
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I just tried again on another pc...i installed desktop manager v4.7 and connected the phone to the cable (phone with battery and without simcard). Clicked on application loader and then "add/remove application". It said total application space 74 MB. The process then started and stopped abruptly and said "fatal error has occured". Any ideas?
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Old 03-10-2009, 01:48 PM   #7 (permalink)
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What application(s) are you attempting to load?
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Old 03-10-2009, 02:21 PM   #8 (permalink)
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I go to add/remove applications and select:
Blackberry 4.6 system software (default)
Blackberry 4.6 Core applications (default) with russian characters and Font support,
Blackberry attachment service
Blackberry maps
Blackberry messenger
Brickbreaker
Browser (default)
Email setup applications (default)
Help
Input support (all languages)
Language and input support (all languages0
Memo pad,
Password Keeper
Tasks
Wordmole
Documents to go
Klondike
Sudoku
Texas Hold em king.

i then click next and it says "Blackberry device will be updated to include following software "blackberry 4.6 core applications"
i click on finish and it then says "fatal error has occured" !!

My blackberry version is v4.6.0.162 (platform 4.0.0.155) any help please?
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Old 03-10-2009, 02:36 PM   #9 (permalink)
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What exactly are you trying to do? Upgrade? Install new apps?
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Old 03-10-2009, 02:39 PM   #10 (permalink)
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Originally Posted by mckinneycm View Post
What exactly are you trying to do? Upgrade? Install new apps?
I just need arabic, russian, french and portuguese language support. I am completely a newbie and completely confused.
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Old 03-10-2009, 02:42 PM   #11 (permalink)
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It sounds like it is having a problem while trying to start the backup. Pull the battery out for 20 seconds and then put it back in. After it boots up, try to run AppLoader.
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Old 03-10-2009, 02:46 PM   #12 (permalink)
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My shop closes now...i will post results tomorrow, please bear with me. Anyway, am i installing the correct updates?
Also, do i need to put simcard in the phone while updating the device?

Last edited by big_gsm : 03-10-2009 at 03:09 PM.
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Old 03-11-2009, 05:38 AM   #13 (permalink)
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I reinstalled desktop manager 4.7, connedted my device, it showed connected. Then i clicked on Application loader and then next after add/remove programs. After that i get the same error "fatal error has occured". I am totally disappointed and dont know what to do, please help
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Old 03-11-2009, 10:36 AM   #14 (permalink)
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Guess what guys, i was having problems with desktop manager 4.7 so i uninstalled it and installed desktop manager 4.6. Now when i connect my blackberry 9000 i click on application loader and go to add/remove applications. I then click on start and it then says "no software is available for your device". Please help...
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Old 03-11-2009, 10:42 AM   #15 (permalink)
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double check that the OS is installed on the compy (sometimes it deletes when u delete the DTM

also, check the vendor.xml file again
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Old 03-11-2009, 10:51 AM   #16 (permalink)
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Quote:
Originally Posted by big_gsm View Post
Guess what guys, i was having problems with desktop manager 4.7 so i uninstalled it and installed desktop manager 4.6. Now when i connect my blackberry 9000 i click on application loader and go to add/remove applications. I then click on start and it then says "no software is available for your device". Please help...
Did you install the latest OS on to your PC? Desktop Manager doesn't have the software built-in. You need to install the OS to your PC, then when you run AppLoader, it will see the new version and ask if you want to upgrade.
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Old 03-11-2009, 11:00 AM   #17 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
Did you install the latest OS on to your PC? Desktop Manager doesn't have the software built-in. You need to install the OS to your PC, then when you run AppLoader, it will see the new version and ask if you want to upgrade.
Do i need to download OS file from same carrier or i can download from different carrier? Also, should i download same current version or latest version? I need arabic, russian and portuguese languages for update so what file should i download? I really had no idea that latest OS had to be installed for Desktop Manager to work. Thanks guys and please reply. You guys made my day.
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Old 03-11-2009, 11:11 AM   #18 (permalink)
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I believe this is the latest OS that has the languages you're looking for:

OS: 9000 4.6.0.373 / 4.6.0.221 (Multilanguage & East Asian)

Follow the instructions exactly and select the OS that says "English and Multilanguage"
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Old 03-11-2009, 11:23 AM   #19 (permalink)
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Quote:
Originally Posted by mckinneycm View Post
I believe this is the latest OS that has the languages you're looking for:

OS: 9000 4.6.0.373 / 4.6.0.221 (Multilanguage & East Asian)

Follow the instructions exactly and select the OS that says "English and Multilanguage"
Ok, how to install the file after download and then add applications for language? Thanks
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Old 03-11-2009, 11:34 AM   #20 (permalink)
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Quote:
Originally Posted by big_gsm View Post
Ok, how to install the file after download and then add applications for language? Thanks
The instructions are in the link. Just make sure you delete the vendor.xml file as it states. And the option to install the languages will show up after you install the OS and run AppLoader.
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