Originally Posted by estabulla
When you swap your SIM card, you need to go to the BIS page for your carrier and enter the new PIN. Then from the same page you need to resend the service books. Have you done these two tasks? The other thing to do is if you have Blackberry Desktop installed, connect your new phone and run the swap device wizard so all your settings and configuration information is transferred over.
I found the problem...my carrier does not allow that I use 1 simcard to 2 different blackberries particularly to the data plan.
thanks to all who replied