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Old 04-01-2009, 11:33 AM   #1 (permalink)
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Default BIS no longer connects after server reboot

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OK, so the IT monkeys here at work rebooted the Exchange server yesterday and ever since then I can't get my BIS reconfigured through the blackberry.net portal. I am using the same settings that I did before but I keep getting:

"An error occurred during email account validation.
Please check your information and try again.
If the error persists please contact your System Administrator."

I've tried as many variations of each field that I can think of and nothing works.

Of course when I contacted IT they swear up and down that they didn't change anything that could have caused my problems. My main problem is that I'm one of the few BB users here at work, most people use Motorola. As a result, the IT guys don't know much about BB.

Have any of you ever run into this issue and if so, do you have some suggestions for things I could check or I could ask IT to check?
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Old 04-01-2009, 04:19 PM   #2 (permalink)
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are we talking about a BIS or a BES??
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Old 04-01-2009, 04:40 PM   #3 (permalink)
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It's BIS and I have (had) it set up to check through OWA.
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Old 04-01-2009, 05:17 PM   #4 (permalink)
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can you log in to OWA from a browser? If so, make sure to try domain\username for username field. Also, the mailbox name field is case sensitive, so make sure to try Firstname Lastname
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