04-06-2009, 01:49 PM
Thumbs Must Hurt
Join Date: Apr 2009
Location: Buckinghamshire, UK
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| | Faulty Blackberry or User error?
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Hello, I have a customer who has had 2 blackberrys both with the same problem. I arranged a swap for the first as I thought it must be a faulty blackberry but with the second having the same fault I am now suspecting user error. However, I can not find a setting on my blackberrys which would need to change to account for what is happening.
This is what she has described for me.
"Over the last week, the phone keeps clearing itself down of phone logs and text messages e.g. on Friday, I had no call logs, rang 3 people, checked the logs and they were there, 2 hours later the phone logs were gone. I've also been sent several messages that I haven't recieved and ones I have recieved have also disappeared.
Anyone seen this before o know what is causing it. Is it possible that 2 blackberries could have identical faults.
She is on BIS and has a bold.