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Old 04-09-2009, 01:20 AM   #1 (permalink)
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Default Backup and Restore issues

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Ok...I'm at my wits end. I have another thread here related to setting up and preparing for my device to be wiped clean as I my company was giving it to me upon departure.

It was wiped clean this afternoon and I was able to restore it from the back up I made on Tuesday with no problem. One poster here said I should delete the IT Policy, so I did so using Crack Util.

Now, when I'm attempting to restore the back up made on Tuesday again, I run into all kinds of errors. First, in attempting to use Desktop Manager 4.7, I just kept getting general failure errors, although that is the same version I used to back it up the first time.

I rolled back to 4.6 and got it to move like it was going to back up, but I keep getting the on-board device memory is not sufficient errors. I checked memory and I have 859MB of 859.2MB free. This just doesn't seem right.

Also, when trying to use Advanced options, I was able to move some databases back, but not all my settings and my SMS and MMS messages don't even seem to be available to move, when they are when restoring the entire device. I'm at an absolute loss.

Someone, please help!
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Old 04-09-2009, 06:35 AM   #2 (permalink)
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Were you able to confirm that you removed the IT policy?

Also, when you were installing Desktop Manager, did you make sure that you did NOT choose the Enterprise Server option during the installation? It needs to be the other one. And when you're restoring, don't do a full restore because that will probably put service books back on that you don't want. So I'd just go through the Advanced (if it works) and chose only the databases that you know you will want/need back.

I wonder if there could be encryption issues associated to the old IT policy? Not sure if it works like that so just throwing out that thought.
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Old 04-09-2009, 03:34 PM   #3 (permalink)
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Quote:
Originally Posted by nick.dollimount View Post
Were you able to confirm that you removed the IT policy?

Also, when you were installing Desktop Manager, did you make sure that you did NOT choose the Enterprise Server option during the installation? It needs to be the other one. And when you're restoring, don't do a full restore because that will probably put service books back on that you don't want. So I'd just go through the Advanced (if it works) and chose only the databases that you know you will want/need back.

I wonder if there could be encryption issues associated to the old IT policy? Not sure if it works like that so just throwing out that thought.
How do I confirm that the IT policy has been removed? It looked to me like I chose the version other than the Enterprise version, but I can't be sure. I'm removing and reloading as I type this.

The problem with not doing a full restore is that my MMS and SMS messages are not available to me when I do the Advanced restore. I was able to get most of the data back that way, but not all my settings, etc.

Any idea why I'm getting the insufficient space error?
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