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Old 04-14-2009, 02:43 PM   #1 (permalink)
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I have just recieved my Blackberry Bold which I have been excitedly waiting for for over a week. I have put my SIM in, put the battery in, put the charger in the charger port and plugged it in....... nothing happens, not a sound not a light and it won't turn on.

I thought maybe it's a problem with the charger and tried to plug the USB cable intp the phone but it actually doesn't fit. There just isn't a hole big enough for it to fit in.

Is this supposed to happen?
Is the phone supposed to let me know it's charging somehow?

Please could someone guide me step by step what I should be doing?
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Old 04-14-2009, 02:46 PM   #2 (permalink)
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Make sure the outlet is working.

If the outlet's working, then plug the device in and let it charge for about 3 or 4 hours. Then remove the battery from the device and reinsert it.
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Old 04-14-2009, 03:17 PM   #3 (permalink)
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Quote:
Originally Posted by TiniBop7 View Post
I
I thought maybe it's a problem with the charger and tried to plug the USB cable intp the phone but it actually doesn't fit. There just isn't a hole big enough for it to fit in.
Anyone else confused by this.
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Old 04-14-2009, 03:25 PM   #4 (permalink)
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You're not alone, NJBB.

OP, where did you get the device? Did you get it second hand?
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Old 04-14-2009, 03:28 PM   #5 (permalink)
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Is the battery properly installed? Since you had to remove it to insert your SIM, just make sure you put it in the correct way.
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Old 04-14-2009, 03:53 PM   #6 (permalink)
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Confused? I'm the one who's confused. The USB cable that connects the phone to the computer just plain doesn't fit into the phone anywhere. The phone isn't second hand or off of ebay or anything. It's a legitimate O2 upgrade. I'm just really pissed off now. There is still no sign of life. What normally happens when you first charge it? Is it supposed to turn on straight away or show a flashing light?
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Old 04-14-2009, 03:55 PM   #7 (permalink)
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The cord goes in the port above the convenience key as shown below.

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Old 04-14-2009, 03:59 PM   #8 (permalink)
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the USB port is on the left side near the headphone jack. Which of these is your plug shaped like?

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Old 04-14-2009, 03:59 PM   #9 (permalink)
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That is where I'm putting the phone charger into and it fits but the USB cable 100% has no chance in hell of fitting in there it's just too long and thin.
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Old 04-14-2009, 04:00 PM   #10 (permalink)
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It is more shaped like the one on the right but not quite.
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Old 04-14-2009, 04:02 PM   #11 (permalink)
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Am I putting the charger in the right place? I'm putting it where you are saying the USB should go?
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Old 04-14-2009, 04:06 PM   #12 (permalink)
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maybe post some pics of the usb cable, the end of the charger cable and the phone.
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Old 04-14-2009, 04:09 PM   #13 (permalink)
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I just moved the SIM a bit then put th battery back in and a red light came on for about 2 seconds and then went out. Does that mean it's charging?!
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Old 04-14-2009, 04:10 PM   #14 (permalink)
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has the device turned on? (white screen)
press the end call key (far right, red) and hold, see if it turns on.
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Old 04-14-2009, 04:13 PM   #15 (permalink)
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Nope hasn't come on there was just the red light for a second. I've tried turning it on but nothing :( I found another website where an American man said his wouldn;t come on for hours.
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Old 04-14-2009, 04:13 PM   #16 (permalink)
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Quote:
Originally Posted by TiniBop7 View Post
It is more shaped like the one on the right but not quite.
Then you got the wrong USB cable with your device. The one on the left is the one that fits in the Bold. Just plug it into the wall and let it sit for a couple hours.
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Old 04-14-2009, 04:16 PM   #17 (permalink)
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Okay, it's half 10 anyway I'm going to go to bed before I have some sort of Blackberry related breakdown. If it doesn' work in the morning I am going to be realy disappointed. The USB cable has thte same symbol on it that the key next to the green call button has, the 7 little dots.
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Old 04-14-2009, 04:20 PM   #18 (permalink)
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It's probably the USB cable for the 95xx and 8900...

What is "half 10"??? 9:30??
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Old 04-14-2009, 04:25 PM   #19 (permalink)
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Quote:
Originally Posted by TiniBop7 View Post
Okay, it's half 10 anyway I'm going to go to bed before I have some sort of Blackberry related breakdown. If it doesn' work in the morning I am going to be realy disappointed. The USB cable has thte same symbol on it that the key next to the green call button has, the 7 little dots.
The flash on the LED (Red light is progress). I am sure that battery is just fully discharged. Leave it on the wall charger over night and by morning it will either be booted up or a battery pull will start the process. I am guessing that they somehow provided the wrong USB cable (don't know how).

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Old 04-14-2009, 04:25 PM   #20 (permalink)
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no, 10.30pm
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