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Old 04-22-2009, 10:22 AM   #1 (permalink)
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Default Bold 9000 Restarts after every call

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i have a bold that restarts by itself after every call while on 3G mode, it works normally on 2G mode,

I've noticed that it also works fine on 3G mode! only when data services are OFF, did anyone face the same problem with the device? please help

Pin: 255B95C7
Model: Blackberry Bold 9000
OS Version: 4.6.0.162
Platform: 4.0.0.155
Branding version: 1.0.212.199
Vendor ID:212 "Etisalat UAE"
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Old 04-22-2009, 11:19 AM   #2 (permalink)
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Hey Yamen, why not try upgrading to phone OS .247 (which seems to be the most stable and preferred) and see if your issues continue. You can find the OS file and instructions at the top of this Bold thread.
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Old 04-22-2009, 11:36 AM   #3 (permalink)
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here's a list of all OSs that i've tried to install on the device,

9000M_PBr4.6.0_rel418_PL4.0.0.206_A4.6.0.247.exe
9000M_PBr4.6.0_rel373_PL4.0.0.186_A4.6.0.221_Orang e_UK.exe
9000M_PBr4.6.0_rel331_PL4.0.0.172_A4.6.0.190_AVEA. exe
9000M_PBr4.6.0_rel326_PL4.0.0.169_A4.6.0.185_F100. exe
9000-v4.6.0.147_P4.0.0.144

it's the same problem with all the above OSs, i even tried another sim, wiping and removing the mem card...Same Same
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Old 04-22-2009, 12:07 PM   #4 (permalink)
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Sounds to me then like you have a defective unit. That is surely hardware.
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Old 04-22-2009, 12:23 PM   #5 (permalink)
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i think it is something attached to the branding version, as it's the only thing that didn't change after wiping and reloading the OS,

i do not think that it's a H/W issue as there's a conflict that happens while turning on data services on 3G mode, so it's definitely a S/W problem but in a part that is not deleted after a full device wipe,

Any new ideas?
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Old 04-23-2009, 07:01 AM   #6 (permalink)
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claim for a new unit!
its a hardware failure seeing that you had tried changing the os
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Old 04-23-2009, 11:18 AM   #7 (permalink)
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Actually i got it from Dubai, and i live in egypt, so i think claiming for a new unit won't be that easy
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Old 04-23-2009, 11:33 AM   #8 (permalink)
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try unbranding your phone, but as some say there is a risk that comes with that if not used correctly, another thing you will not find the process of unbranding your device in this forum due to forum policy. and if you started a thread asking most likely one of the moderators would stop the thread or inform you that this cannot be discussed. I am just letting you know.
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Old 04-23-2009, 11:47 AM   #9 (permalink)
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Thanks for the tip AJ, i got the unbranding procedures already and the tools too (MFI Multiloader, VSM file for Bold, MML msi package)

but i need it to be the last thing to do, as i'm risking the device
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Old 04-23-2009, 12:55 PM   #10 (permalink)
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well seems like you've tried the official stable OS updates, and if this still happens.. go back to Etisalat and demand a new piece ;)
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Old 05-04-2009, 11:02 AM   #11 (permalink)
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Now i finally debranded the phone

But i still face the same problem, but since it became an engineering device after debranding, it gives me an error before restart, "dsp core catfailed!...RESET"

when i press reset it reboots and start the whole issue again

Any ideas??
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Old 05-04-2009, 11:25 AM   #12 (permalink)
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Hi,
got the same problems for 4 days changed OS many times , wipe clean etc...
was going ...... and finally after reading some threads on this forum I took out the micro SD and voila
the card was corrupted after that all fixed re installed newer OS and fell in love again LOL
bought a new SD
ps thank you all of you who post on this forum to Help

Last edited by cdnxpat : 05-04-2009 at 11:28 AM.
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Old 05-04-2009, 11:32 AM   #13 (permalink)
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do you have any 4rd party software running on your bold. if so try using the bold with no othe program running on it and install each program and make a test call and see if it will crash after each program. it might be a 3rd party issue or a major defect
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Old 05-05-2009, 03:36 AM   #14 (permalink)
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no 3rd party apps installed on my BB, i'm starting to suspect the coverage of the network, as it's not restarting all the time...just when i'm in indoor areas.
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Old 05-05-2009, 04:41 AM   #15 (permalink)
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Quote:
Originally Posted by Yamen View Post
no 3rd party apps installed on my BB, i'm starting to suspect the coverage of the network, as it's not restarting all the time...just when i'm in indoor areas.
Still that's weird though! the fact it restarts has something to probably do with glitchy firmware! You should still have it checked out by your carrier, or get a replacement.
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Old 05-05-2009, 04:57 AM   #16 (permalink)
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we're still not selling Bolds till now, and i got the device from UAE so it cannot be replaced & it is a Software issue and it can be solved, we just need to think wisely ;)

and hun, i'm the carrier support team leader !
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Old 05-05-2009, 05:08 AM   #17 (permalink)
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oops! ok, i didn't know that hee hee hee.
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