BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-27-2009, 10:56 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Messanger user scrambling?

Please Login to Remove!

What's up guys?

Have had a Blackberry Bold for a month now, but I've exchanged it twice because of caller ID issues and BBM issues. I THINK I may have just found the issue that was going on with my Caller ID (Caller ID not displaying when locked), but I had this consistent Blackberry Messenger issue that keeps coming up:

You know how the default arrangement of the contacts is in alphabetical order? Well I'll have mine be that way initially, but then randomly scramble into a different order. I can solve this by making a backup of my messenger file in Backup & Restore > Advanced, but the issue keeps coming up, and it pisses me off. Anyone know how to fix it? I just exchanged my Berry for a new one today, so I'm holding off on installing too much other stuff before I solve this.
Offline  
Old 04-27-2009, 11:30 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2009
Model: 9000
PIN: N/A
Carrier: att
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

so you keep exchanging your phone just because your BB contacts are not alphabetical ?
Offline  
Old 04-27-2009, 11:45 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by compugeek_610 View Post
so you keep exchanging your phone just because your BB contacts are not alphabetical ?
No...I exchanged my phone because the caller ID wasn't working properly (something I now see may have been the issue highlighted in the link I put above), because the BBM was messing up, because of reception issues in various areas, and a couple other issues. I've spoken with RIM tech support and AT&T tech support TONS over the past couple weeks, so it's not like this was for nothing. They told me to go exchange it - I wanted to keep it, but after so many software reloads and the issues continuously coming back up, they recommended I just get another one. I'm a Blackberry head, so I have some idea of what I'm talking about

Last edited by Ketchums : 04-27-2009 at 11:46 AM.
Offline  
Old 04-27-2009, 11:54 AM   #4 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Are these contacts people you have open conversations with?

Or are the contacts that are NOT in a conversation also un-sorting?

How many "groups" of contacts do you have? Or are they all in the default "contacts" container?
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-27-2009, 12:13 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
Are these contacts people you have open conversations with?

Or are the contacts that are NOT in a conversation also un-sorting?

How many "groups" of contacts do you have? Or are they all in the default "contacts" container?
They're all saved in the default contacts group. And I'm not exactly sure as to whether all of them that unsort are unscrambling. Sometimes you'll see a couple of C's and D's in a row or something, but there hasn't seemed to be any real pattern as far as when or why they disorganize
Offline  
Old 04-27-2009, 12:19 PM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

What version of the handheld OS are you running?
Offline  
Old 04-27-2009, 12:28 PM   #7 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by Ketchums View Post
They're all saved in the default contacts group. And I'm not exactly sure as to whether all of them that unsort are unscrambling. Sometimes you'll see a couple of C's and D's in a row or something, but there hasn't seemed to be any real pattern as far as when or why they disorganize
Sorry to labour a point, but do you have conversations open with these contacts?

I know it seems basic and I am not trying to patronise, but if you are looking at a list of contacts under a "Conversations" section then these often sort (by default) by last update to chat, NOT name. I just want to be clear this issue is not implicated.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-27-2009, 12:34 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
Sorry to labour a point, but do you have conversations open with these contacts?

I know it seems basic and I am not trying to patronise, but if you are looking at a list of contacts under a "Conversations" section then these often sort (by default) by last update to chat, NOT name. I just want to be clear this issue is not implicated.
It's all good.

I would occasionally have conversations open, but not all the time. It'd normally just sort of be a matter of me not having updated something for a period of time before it starts doing it again. The contacts under the conversations section were fine - it'd be the contacts under "Contacts" that would scramble.

Does that answer your question?
Offline  
Old 04-27-2009, 12:35 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
What version of the handheld OS are you running?
When talking with tech support, we'd make sure it was the latest version they offer. I didn't look for any other software versions on the forums or anything
Offline  
Old 04-27-2009, 12:37 PM   #10 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Great - what version are you running, please?
Offline  
Old 04-27-2009, 12:41 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
Great - what version are you running, please?
At the moment, I'm running 4.6.0.167 - same as I was running before, I believe. And I'm using a new Berry now; the issue hasn't come up YET, I just got my exchange today. But I wanted to avoid the issue in the future if possible. I didn't transfer any of the old berry information aside from the Blackberry Messenger contacts this time around, as to minimize any other data from the last berry that may possibly mess this one up. I transferred my other info via Outlook
Offline  
Old 04-27-2009, 12:55 PM   #12 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

That is a VERY good plan.
Offline  
Old 04-28-2009, 10:14 AM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

IT HAPPENED AGAIN! ARRRRRRRRRGH

No open conversations at all. I closed a couple of em and ended u doing a reset shortly afterwards, and now the contacts are scrambled again, smh
Offline  
Old 04-28-2009, 10:17 AM   #14 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-28-2009, 10:27 AM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
I got pissed and just reorganized em - I made a backup file of the messenger contacts, and just reloaded it onto the Berry. That normally works temporarily, but it ends up messing up again later. But essentially, it'll just reorganize the contacts in a random order.
Offline  
Old 04-28-2009, 10:38 AM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
Can you post a screenshot? If you have jl_cmdr installed, please post an image here of your contacts screen in BBM.
It would help me to see what has happened.
And what's jl_cmdr?
Offline  
Old 04-28-2009, 10:57 AM   #17 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

You have 251 posts and don't know what jl_cmder is? It's a BBF favourite!

http://www.blackberryforums.com/gene...-jl_cmder.html
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-28-2009, 10:58 AM   #18 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

When you swapped from your first Bold to the new one, did you manually re-enter the BBM contacts? Or did you restore them from backup?
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 04-28-2009, 11:31 AM   #19 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
When you swapped from your first Bold to the new one, did you manually re-enter the BBM contacts? Or did you restore them from backup?
I restored the contacts from my backup, but nothing else was from the blackberry file aside from the searches (for the shortcuts in the messages application, like SHIFT + I for "incoming," SHIFT + O for "outgoing", etc.
Offline  
Old 04-28-2009, 11:37 AM   #20 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Aug 2006
Model: Bold
Carrier: AT&T
Posts: 344
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Jadey View Post
You have 251 posts and don't know what jl_cmder is? It's a BBF favourite!

http://www.blackberryforums.com/gene...-jl_cmder.html
Installed it on my comp, but not quite sure how to actually bring up the options to use it...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.