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Old 04-28-2009, 07:20 AM   #1 (permalink)
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Has anyone successfully loaded SMIME software on the Bold? If so, have you encountered any problems with it?

Any insight on SMIME for the Bold would be extremely helpful.

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-Melanie
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Old 04-28-2009, 07:39 AM   #2 (permalink)
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Mine works perfectly.
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Old 04-28-2009, 08:41 AM   #3 (permalink)
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Use it in both PIN to PIN and with the BES. As dc/dc said, works perfectly.

That said, if you are new to the world of public key cryptography it may be a bit confusing. Some of our users needed some hand holding at the start.

Is there a specific issue or question?
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Old 04-28-2009, 10:58 AM   #4 (permalink)
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Well I've installed SMIME on 8800s and 8820s but not the Bold. Typically when installing SMIME our instructions state to load the device specific software before hand. I tried finding the Bold software but didn't see it listed on the BB website. So I'm wondering if this is an extra step that's not even needed. Unfortunately, the tech that created the installation guide was not a proficient BB user. I revised the instructions and got what was originally a 2 hour process down to about 30 to 45 minutes. Do you guys have an installation guide to SMIME that I could compare mine to?

Thanks!

-Melanie
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Old 04-28-2009, 08:48 PM   #5 (permalink)
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I have always either:
a) installed the download version of S/MIME support; or
b) installed the device/OS specific version when upgrading the OS, this happens automatically if you have previously done a.

Never had any problems. However I will say that unless you have a BES, your user support issues are only starting there; certificate loading, revocation lists, yada yada.

I'm not sure what you mean by an installation procedure, though a) is just like any other app install, b) is an OS upgrade and well documented elsewhere.
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Old 04-29-2009, 07:19 AM   #6 (permalink)
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Yes, installing the SMIME software is the easy part. Sounds like we've got a more complicated way of going about the install in regards to the Desktop security software that's run along side it as part of our installation procedure. I'll figure it out.

We are running a BES, but as you said the nightmares of SMIME are wrapped up in the certificate issues.


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Old 04-29-2009, 10:57 AM   #7 (permalink)
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I've wondered about this myself. I just switched to BES and I normally use a digital ID issued by VeriSign for digital signature, encryption, etc.

On Windows Mobile, it worked fine, and it seems to work okay with my Bold, but I've still not gotten the e-mail encryption down yet. And everything I read just gets me even more confused.

So, if it's not too much trouble, could someone explain how to send an encrypted message from my BlackBerry, or at least point me to a source that explains it for someone who DOES NOT work in the IT department of a company?

Thanks, all!
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Old 04-29-2009, 11:09 AM   #8 (permalink)
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Using the smime features. Doesn't that require like a $35 yearly fee to versi sign to authorize blackberries.

Or does that come standard included in when you implement digital sigs via bes?

I was considering getting one for one email on my bb(BIS only)...(that does instant push) but sadily its not supported on webbased email accounts afaik. Boo!
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Old 04-29-2009, 12:06 PM   #9 (permalink)
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Quote:
Originally Posted by scaevola View Post
Using the smime features. Doesn't that require like a $35 yearly fee to versi sign to authorize blackberries.

Or does that come standard included in when you implement digital sigs via bes?

I was considering getting one for one email on my bb(BIS only)...(that does instant push) but sadily its not supported on webbased email accounts afaik. Boo!
I pay the yearly subscription fee, but I wasn't aware that I had to get a cert specifically for use with the BB. I had been using the cert with both my desktop mail (Exchange and OWA) and my Windows Mobile devices with no problem, though, as I said earlier, I never did figure out how to encrypt my messages.

I'll have to send a message to VeriSign support and ask them about this.
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Old 04-29-2009, 10:58 PM   #10 (permalink)
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You need a BES to send S/MIME email. With out a BES you can send S/MIME PINs.

Securely managing certificates and keys with the added complexity of Blackberries probably isn't for someone without a good grounding in both.
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Old 10-05-2009, 09:48 AM   #11 (permalink)
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I am getting an error message "This S/MIME message is formatted using an encoding that is not supported by this device" when I attempt to open S/MIME message. The icon in front of the message is a locked lock. Any clue??
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Old 10-28-2009, 07:04 PM   #12 (permalink)
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Default RE: S/MIME message is formatted using an encoding

We have a similar problem and figured it is the encoding of the email.
It seems the device itself supports only UTF-8 and ISO 8859-1 encoded emails,
thus the encrypted email can not be 'recoded' on the server side and the device may have to handle it itself and fails on other codings.?.

If you like to try, you might use Thunderbird to set the encoding...

We opened a ticket and wait for BB support...
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