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Old 04-30-2009, 04:11 PM   #1 (permalink)
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Hi, yesterday my Bold stopped connecting completely to my router. It shows as connected but not 'white'.

Today I noticed that I now have extra icons in the 'instant Messaging' folder which tends to imply that some service books have been sent (perhaps by the network).

Would this be the reason it's not fully connecting to Wi-Fi.

Is there a solution? So far I have deleted all service books and resent them, reloaded software, deleted wifi profile and reconnected to my router.

Hope someone can help.

Network is Orange UK.
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Old 04-30-2009, 07:04 PM   #2 (permalink)
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If you are seeing the grey wi-fi icon, and the name of your router (its SSID) then the blackberry is connecting to your router, but not to the Blackberry infrastructure. I don't think the delivery of the IM loader icon service books would have done this but maybe.

Start Manage Connections -> Wi-Fi Options. Then menu Wi-Fi Tools -> Wi-Fi Diagnostics.

Look at the Wi-Fi section for indications of errors. The the same in the BlackBerry Infrastructure section.
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Old 04-30-2009, 11:42 PM   #3 (permalink)
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Yeah, I had a look there as well, and towards the bottom there is a red cross next to it, 'blackberry infrastructure'

How do I get it to connect to this again?
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Old 05-01-2009, 09:50 AM   #4 (permalink)
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Make sure that the access point supports connecting to the host and port listed there. Some times the address used is a host name, sometimes an IP address, the port should be 443. So your access point has to allow outbound connections to that IP address at that port. Usually that isn't an issue cause 443 is the port used for secure web (https), but sometimes the rules get messed up.

If you have a hostname listed, but no IP address, look back under the Wi-Fi section to make sure the DNS server specified is good. Also check the Gateway Address. If you have a laptop or PC on the access point these values should be the same on both.

I'm assuming from the fact that it worked before that you have a Blackberry Data Plan, and that it hasn't been disabled somehow.
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Old 05-01-2009, 09:58 AM   #5 (permalink)
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Quote:
Originally Posted by AvinThat View Post
Wirelessly posted

Hi, yesterday my Bold stopped connecting completely to my router. It shows as connected but not 'white'.

Today I noticed that I now have extra icons in the 'instant Messaging' folder which tends to imply that some service books have been sent (perhaps by the network).

Would this be the reason it's not fully connecting to Wi-Fi.

Is there a solution? So far I have deleted all service books and resent them, reloaded software, deleted wifi profile and reconnected to my router.

Hope someone can help.

Network is Orange UK.
Same here. I'm not sure, but WiFi seems to have stopped working after they forced the Facebook and MySpace service books on us.
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Old 05-01-2009, 12:19 PM   #6 (permalink)
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This is beyond strange. Check your service book list, do you still have:
Wi-Fi TCP/IP Browser [BrowserConfig]
Wi-Fi TCP/IP Transport [WPTCP]
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Old 05-01-2009, 12:51 PM   #7 (permalink)
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Originally Posted by hrbuckley View Post
This is beyond strange. Check your service book list, do you still have:
Wi-Fi TCP/IP Browser [BrowserConfig]
Wi-Fi TCP/IP Transport [WPTCP]
Yes I have those service books. At least in my case I have found that WiFi works, it's just that the browser can no longer be set as 'WiFi Preferred'. It always uses the 3G network unless I specifically save a bookmark with 'HotSpot Browser' as the default browser. And even when going to a bookmark with 'HotSpot Browser' set, the WiFi icon shows up but is gray in color. The WiFi icon on the BB is no longer ever white.

This is problematic as I can no longer tell if other applications are using WiFi or 3G. This matters to me because my service provider starts charging me after 250MB.
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Old 05-01-2009, 08:01 PM   #8 (permalink)
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dmacd, your not the OP so I have to ask: do you have a Blackberry Data Plan? Did you perform the check I specified in the second and third posts?

I am beginning to wonder if something is up with the Orange wi-fi support, but your last gives a clue. I have not seen "Wi-Fi Preferred" since I was running my 8820 on 4.2. Perhaps with the IM service book push, they also cleaned up the old one that gave this option. I will admit I was a bit non-plussed when I saw that option disappear as well. That said the current configuration is better (IMO), all BIS BIS-B and BES data goes via Wi-Fi when available including PIN, Email and data from third party apps, not just browsing, or those apps smart enough to include the code for Wi-Fi support.

The Blackberry does have to establish a connection to the Blackberry Infrastructure via the Wi-Fi access point to work though.
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Last edited by hrbuckley : 05-01-2009 at 08:03 PM.
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Old 05-02-2009, 05:46 AM   #9 (permalink)
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I've checked both these things out, and have deleted and resent the service books.
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Old 05-02-2009, 07:19 AM   #10 (permalink)
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Thumbs up Orange resent Service books

I have found the same problem after spotting the additional icons. This morning I phoned Orange and within a couple of minutes I was back up and running. The issue was solved by deleting all service books except "Provisioning" from my handset, Orange resent Service Books, and then did the usual battery pull and restart.
Hope this helps.
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Old 05-02-2009, 11:55 AM   #11 (permalink)
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Wirelessly posted (Bold)

There you go. Hopefully you can all get a CS agent as clued in as who I14nms got.
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