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Old 05-06-2009, 02:41 PM   #1 (permalink)
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Folks
I am having issues tethering my Bold since I upgraded to the latest OS Version. ACM has a message "No Wireless Device Detected" . The version of

Here is what I have tried.
  • Uninstalled ACM
    Reinstalled ACM
    Uninstalled Desktop Manager
    Reinstalled Desktop Manager

This used to work prior to upgrade. Any help would be much appreciated.
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Old 05-07-2009, 08:52 AM   #2 (permalink)
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Just got my Bold yesterady... previous verizon customer. I loaded up AT&T communication manager, same issue says "no wireless device detected" anyone have any tips?
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Old 05-07-2009, 08:58 AM   #3 (permalink)
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Are either of you subscribed to the tethering plan?
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Old 05-07-2009, 08:59 AM   #4 (permalink)
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Yes..
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Old 05-07-2009, 09:03 AM   #5 (permalink)
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Did you plug the device in with Desktop Manager running first in order to get the drivers installed?
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Old 05-07-2009, 09:41 AM   #6 (permalink)
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Mine worked by uninstalling and reinstalling.
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Old 05-07-2009, 10:13 AM   #7 (permalink)
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Yes, 4.7 desktop was installed 1st before I loaded ACM. I just did an uninstall of ACM.. and re-installed same issue. Before all of of this I uninstalled my previous Verizon tethering software as well. Desktop Manager see's the bold with no issue..

Quick question, when I load up ACM it prompts me for a password.. I assume this is the Blackerry Device password and not some password for tethering..?

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Old 05-07-2009, 10:50 AM   #8 (permalink)
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Yes. I do have the tethering plan.
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Old 05-07-2009, 05:07 PM   #9 (permalink)
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Ok, I tried this now on 2 pc's and 1 laptop exact same result.. not wireless device detected, yet it does see the Bold as it asks me for a password. I have to be doing something.. 2 of the 3 pc's used to have verizon tethering software but not the 3rd.. multiple reinstalls, even called at&t and they had me downgrade RIM desktop manager from 4.7 to 4.6 with same result...
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Old 05-07-2009, 09:54 PM   #10 (permalink)
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I give up for today... got a hold of another 9000, same issue...
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Old 05-08-2009, 01:51 AM   #11 (permalink)
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Same cord?
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Old 05-08-2009, 07:25 AM   #12 (permalink)
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3 usb cables, 2 bolds, 2 pc's 1 laptop, 1 phone call to AT&T support, and a partridge in a pair tree. The only time I was able to get it to recognize it, is once while doing a handheld wipe and while keeping it connected to the pc with the AT&T communicator software open it recognized it. Other time was having communicator open and connecting a brand new out the box bold it recognized it as well. I also deleted and created a fresh account on the BES server as well.

Last edited by mendes9 : 05-08-2009 at 07:27 AM.
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Old 05-08-2009, 03:34 PM   #13 (permalink)
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Finally got it working... problem is i did so many things I don't know what fixed it.. next week I will try and figure it out.. my main suspects are..

Bold firmware update to vodaphone is the latest..
downgraded BB Destop from 4.7 to 4.6
Changed IT Policy (both allowed tethering) but.. maybe I'm missing something..
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Old 05-11-2009, 08:54 PM   #14 (permalink)
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I had a change to do some troubleshooting today, and my issue was caused by the IT policy. With my old 8703e, same policy had no issues tethering, but somehow it has an issue with the bold.
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