BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-11-2009, 10:39 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default send a reply to email on BOLD

Please Login to Remove!

i can receive text messages and emails. But when i reply to an email, there is no available "send" option. Please help. I could do this on the curve
Offline  
Old 05-11-2009, 10:41 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Are you on BIS or BES?

Is this happening with one account or all?

If on BIS, resend your service books:
How do I resend my service books? - BlackBerryFAQ

Also, please update your profile to reflect your current device.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-11-2009, 11:28 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thank you. I will try that. profile updated
Offline  
Old 05-11-2009, 11:38 AM   #4 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default

It sounds like you don't have a Blackberry data plan, or as if AT&T doesn't have your account properly provisioned.

Assuming you do indeed have an authentic Blackberry data plan from AT&T, the first step is to pull the battery out while the Bold is on. This forces a reset but doesn't lose your info. This procedure fixes more little glitches than anything else.

Like jsconyers said, resending the service books is also a great troubleshooting step.
Offline  
Old 05-11-2009, 11:41 AM   #5 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

If he is receiving email, I would imagine he has the correct data plan.

The battery pull may work as well. I've seen others that reported this issue as well and resending their service books was the resolution for them.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-11-2009, 05:30 PM   #6 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default

D'oh! Reading comprehension takes a hit!!
Offline  
Old 05-12-2009, 01:36 PM   #7 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Oct 2006
Location: Washington DC
Model: 9900
OS: 7.X
PIN: ask Nicely.
Carrier: AT&T/tmobile
Posts: 666
Post Thanks: 5
Thanked 1 Time in 1 Post
Default

I've seen that on BES alot of times.

Options->Enterprise Activation

Does it say activated on xxxxx date?
__________________
Q10! <- Love the 9000!! It's everything I wanted (minus enough ON BOARD memory)!!
<-9700 ---! more memory! small screen&keypad :( ->
Offline  
Old 05-12-2009, 05:50 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2008
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

it is working now. Thanks a bunch
Offline  
Old 05-12-2009, 06:05 PM   #9 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

What did you do to resolve your issue?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.