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 BlackBerry Device Specific General 9000 Series Discussion - Bold Go

send a reply to email on BOLD

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Old 05-11-2009, 09:39 AM   #1 (permalink)
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i can receive text messages and emails. But when i reply to an email, there is no available "send" option. Please help. I could do this on the curve
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Old 05-11-2009, 09:41 AM   #2 (permalink)
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Are you on BIS or BES?

Is this happening with one account or all?

If on BIS, resend your service books:
How do I resend my service books? - BlackBerryFAQ

Also, please update your profile to reflect your current device.
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[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-11-2009, 10:28 AM   #3 (permalink)
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thank you. I will try that. profile updated
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Old 05-11-2009, 10:38 AM   #4 (permalink)
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It sounds like you don't have a Blackberry data plan, or as if AT&T doesn't have your account properly provisioned.

Assuming you do indeed have an authentic Blackberry data plan from AT&T, the first step is to pull the battery out while the Bold is on. This forces a reset but doesn't lose your info. This procedure fixes more little glitches than anything else.

Like jsconyers said, resending the service books is also a great troubleshooting step.
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Old 05-11-2009, 10:41 AM   #5 (permalink)
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If he is receiving email, I would imagine he has the correct data plan.

The battery pull may work as well. I've seen others that reported this issue as well and resending their service books was the resolution for them.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-11-2009, 04:30 PM   #6 (permalink)
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D'oh! Reading comprehension takes a hit!!
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Old 05-12-2009, 12:36 PM   #7 (permalink)
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I've seen that on BES alot of times.

Options->Enterprise Activation

Does it say activated on xxxxx date?
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Old 05-12-2009, 04:50 PM   #8 (permalink)
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it is working now. Thanks a bunch
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Old 05-12-2009, 05:05 PM   #9 (permalink)
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What did you do to resolve your issue?
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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