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Old 05-11-2009, 01:01 PM   #1 (permalink)
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Hope the subject doesn't confuse you. Basically - my email provider (a personal account) offers up a "spam filter" that traps unknown email addresses. It then sends an automated message and if a real user responds to that, it clears that address and then delivers the original email and any more that come along.

Here's my Bold problem. I cannot send an email from the account on the phone to myself, ie, the same email address. If I do my, email provider's spam filter doesn't recognize it, even tho I've gone and added myself to the list of acceptable addresses. On the other hand, if I use my laptop to send myself an email, the email arrives at my laptop and the phone as it should do.

This wasn't a problem with my Pearl but it is with the bold. Spent an hour on the phone with ATT support who referred me to RIM. Spent an hour with them and got nowhere.

Seems to me that the Bold is somehow scrambling the "sender" email address so that my postoffice doesn't recognize the mailer's address and rejects it. Funny tho - I don't get a request from the spam filter to authenticate myself.

Any ideas?
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Old 05-11-2009, 01:43 PM   #2 (permalink)
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That might be due to the way BIS does the message headers. If your spam filter will allow you to just add a domain instead of a whole address try adding *.blackberry.com to the allowed list and see if that fixes it.
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Old 05-11-2009, 01:47 PM   #3 (permalink)
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Are you sending from the carrier supplied att.blackberry.net account?
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Old 05-11-2009, 01:49 PM   #4 (permalink)
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Yes - I setup the account at att.blackberry.com and it pushed an icon for it down to my device.
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Old 05-11-2009, 01:52 PM   #5 (permalink)
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nah, that didn't do it. Acutally I had a very long bb address that I thought might be the culprit, but I tried just "blackberry.com" and that didn't fix it.
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Old 05-11-2009, 02:05 PM   #6 (permalink)
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Quote:
Originally Posted by ginerjm View Post
but I tried just "blackberry.com" and that didn't fix it.
Perhaps because it's "blackberry.net"
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Old 05-11-2009, 02:10 PM   #7 (permalink)
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I may be off track re what you are doing, but ....

When you send an email from the blackberry and send using your BIS email, from what I can tell the receiving server receives it as coming from RIM servers and not from the servers of your BIS email account. Except the reply-to field is your BIS address. So when you email yourself, your email servers does not see the email as "from" you, per se.

That's the way I understand it.

I suspect the solutionn, if you can set exceptions in the spam filter, is to send yourseld a test message, examine the header and devise an appropriate filter.
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Old 05-11-2009, 02:12 PM   #8 (permalink)
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I get no response from any site called "blackberry.net", "att.blackberry.net". It's "att.blackberry.com" for me.
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Old 05-11-2009, 02:14 PM   #9 (permalink)
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I dont' think this is a bis acct. It's a personal email address using my own domain name.
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Old 05-11-2009, 02:23 PM   #10 (permalink)
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It doesn't matter if it's your own domain or the default AT&T one, either way the header is going to show it as coming from something similiar to this --> srs.bis.na.blackberry.com so adding an exception for *.blackberry.com should do it. Just make sure to include the * so it's a wildcard as the server isn't always the same.

If anyone else wants to take a stab at this here's the relevant headers I get from mine:

Return-Path: <SRS0=xk78JF=BH=shreks-place.com=mobile@srs.bis.na.blackberry.com>
Delivery-Date: Mon, 11 May 2009 14:38:23 -0400
Received-SPF: pass (mxus5: domain of srs.bis.na.blackberry.com designates 216.9.248.50 as permitted sender) client-ip=216.9.248.50; envelope-from=SRS0=xk78JF=BH=shreks-place.com=mobile@srs.bis.na.blackberry.com; helo=smtp03.bis.na.blackberry.com;
Received: from smtp03.bis.na.blackberry.com (smtp03.bis.na.blackberry.com [216.9.248.50]) by mx.perfora.net (node=mxus5) with ESMTP (Nemesis) id 0MKono-1M3aON3g3s-000IMa for [email address]; Mon, 11 May 2009 14:38:23 -0400
Received: from bxe1245.bisx.prod.on.blackberry (bxe1245.bisx.prod.on.blackberry [172.20.204.214]) by srs.bis.na.blackberry.com (8.13.7 TEAMON/8.13.7) with ESMTP id n4BHYhrM000724 for [email address]; Mon, 11 May 2009 18:39:14 GMT
X-rim-org-msg-ref-id: 1929777854
Return-Receipt-To: [email address]
Message-ID: <1929777854-1242067103-cardhu_decombobulator_blackberry.rim.net-1468134157-@bxe1245.bisx.prod.on.blackberry>
Reply-To: [email address]

Last edited by bnelson01 : 05-11-2009 at 02:27 PM. Reason: Include headers
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