BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 05-16-2009, 01:41 PM   #1 (permalink)
New Member
Join Date: May 2009
Model: 9000
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question 'Radio' problem per BB tech - DNK if so

Please Login to Remove!

Help requested:
- how to confirm 'bad radio' w/ my BB 9000?
- desire help prior to seeking more experienced BB tech support, so I can make informed choice
- any thoughts/experience w/ refurbished BB device, esp Bold 9000?

Intro: new to forum so I may be providing way too much info - apologies in advance - but some answers requested complete system/device info & prior tries. Skimmed relevant threads, don't see my issue and have only basic knowledge from 14 weeks adaptive use of BB - essentially 1st PDA).

Devices/systems: I have 2 AT&T phone #s - 3 AT&T phones. Mine is BB 9000 - personal (not BES) but needed for self-employed work. Other line alternates betwn old Sony-Erikson T37 (S-E) and Samsung A-237 (SS) - varies by user. PCs are Dell Dimension 4700 (EX-sp2, IE 6) and Toshiba Satellite A65 laptop (XP-sp2, IE 7).

Current problem: Don't like (haven't decided on) AT&T/RIM warranty offer of refurb 9000 (90 day warranty) when I wonder if my 9000 (7-1/2 mo warranty) can be fixed. Will try again for better BB support (as orig rec'd), b/c last rep had to check elsewhere for every term/question/issue - finally saying he was requesting device replacement b/c 'radio' not working.

Prio excellent BB tech support helped me reinstall (direct connect to PC) OS/OEM/AT&T programs after accidental complete wipe at 120 days of 365 warranty. [can skip: only excuse was I was confused betwn encrypted home wifi passwd - where device is labeled blackberry - and didNK that's how data is wiped. hard lesson learned.]
Initialized okay, folder started receiving email (had not reset email accts & regret I did not view) and I didn't test phone in or out.

Focused on transitioning from my interim AT&T Samsung (SS - separate tel #) which I'd used 4 wks, I moved BB SIM card to SS & loaded BB-SIM with SS's contact list. Thought I then moved SS SIM to load contacts on a 3d AT&T phone, but a test call from SONY-Erk showed my main BB phone #. Moved SIM back to BB and didn't work (SIM had worked on other phones).
BB support said BB device didn't register on system. Same inexp BB tech did not take me through program/app or OS reinstall. Just told me that since I'd had so many tech calls, he was calling it a goner (not in those words).
(Actually two reinstall calls occurred b/c I didn't realize battery missing on first).

Other dumb moves -
1) not testing upon reinstall - phone calling or sending data immediately after initialization, and
2) never having previously synchronized device w/ PC XP-SP-2 (so calendar, contacts, data gone), and
3) removing battery while wiping to halt action, wiping out OS and
4) managing this while in acute pain pre & post-op spinal surgery.

Sorry this is so long & overly detailed.
Old 05-16-2009, 02:59 PM   #2 (permalink)
BBF Moderator
akosnitzky's Avatar
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts

Wirelessly posted (Its All About the U!)

Do you have the lastest OS?
Follow @akosnitzky on Twitter

Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

SMPTE Output Studio 16 Extras The Complete SMPTE Generator For Your Amiga
SMPTE Output Studio 16 Extras The Complete SMPTE Generator For Your Amiga picture23 WAY "D" SHELL HOOD DB23 D23 DB23F DB23M FOR COMMODORE AMIGA CONNECTORS - RARE
23 WAY Toshiba TMP68HC000P-16 16mhz 68000 CPU Chip, Amiga Atari Apple Mac
Toshiba TMP68HC000P-16 16mhz 68000 CPU Chip, Amiga Atari Apple Mac pictureAMIGA AMIGA A107-335D RQAUS1
AMIGA AMIGA A107-335D RQAUS1 pictureCommodore AMIGA CSG 8520 Chip IC 500/A500+/A2000 CDTV - NEW
Commodore AMIGA CSG 8520 Chip IC  500/A500+/A2000 CDTV - NEW picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.