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Old 05-19-2009, 09:27 AM   #1 (permalink)
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I recently had a problem with my blackberry bold and I had to do a soft reset on it. Once I restarted the blackberry, I noticed that I can no longer send personal email from the device. I receive emails just fine, but when I go to send an email off there is no "send" option. The device will only allow me to save the email as a draft.

Any help on this problem would be greatly appreciated.
Thanks,
Rae
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Old 05-19-2009, 09:28 AM   #2 (permalink)
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Log in to your BIS website and resend your service books.
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Old 05-19-2009, 10:14 AM   #3 (permalink)
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Can you translate that into plan English with more of a description? I am new to this whole PDA/Smartphone thing.
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Old 05-19-2009, 10:17 AM   #4 (permalink)
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log into
https://bis.na.blackberry.com/html?brand=mycingular

go to "service books"
click the send service books
and wait for an email on the BB.
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Old 05-19-2009, 10:17 AM   #5 (permalink)
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When you set up your BlackBerry, you should have gone to the AT&T BlackBerry Setup site for BlackBerry Internet Service - BIS.

You need to go to that site - https://bis.na.blackberry.com/html?brand=mycingular - log in and find the option to Resend your service books. Service Books are the link between your BlackBerry and the RIM network.

For more information on using your BlackBerry, please check out BlackBerry FAQ - BlackBerryFAQ
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Old 05-19-2009, 10:17 AM   #6 (permalink)
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Quote:
Originally Posted by Midnightdraven View Post
log into
Beejive - instant messaging anywhere

go to "service books"
click the send service books
and wait for an email on the BB.
You gave the Beejive site..
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Old 05-19-2009, 10:20 AM   #7 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
You gave the Beejive site..
I noticed, I changed it.
We just posted at the exact same time...so yeh
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Old 05-19-2009, 03:01 PM   #8 (permalink)
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The email account I have set up on my phone is a gmail account. Does that have any bearing how I do things?
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Old 05-19-2009, 03:03 PM   #9 (permalink)
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No.

How do I resend my service books? - BlackBerryFAQ
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Old 05-19-2009, 03:03 PM   #10 (permalink)
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Are you on a company BES by any chance?
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Old 05-19-2009, 03:23 PM   #11 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Are you on a company BES by any chance?
I have no idea what that means.

EDIT: if you mean BlackBerry Enterprise Server, No I am not on it. This is a personal Gmail account that I am having trouble with.

Last edited by raecarrow : 05-19-2009 at 03:28 PM.
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Old 05-19-2009, 03:27 PM   #12 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
When you set up your BlackBerry, you should have gone to the AT&T BlackBerry Setup site for BlackBerry Internet Service - BIS.

You need to go to that site - log in and find the option to Resend your service books. Service Books are the link between your BlackBerry and the RIM network.

For more information on using your BlackBerry, please check out BlackBerry FAQ - BlackBerryFAQ
I had someone at AT&T set up my BlackBerry. I don't know what my login should be. When I tried to set up an account it said there was already an account for this device and I have NO idea what my username or password are.
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Old 05-19-2009, 03:37 PM   #13 (permalink)
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On the Bold, go find the "Setup Internet E-Mail" icon and see what happens when you click that.
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Old 05-19-2009, 03:37 PM   #14 (permalink)
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Quote:
Originally Posted by raecarrow View Post
I had someone at AT&T set up my BlackBerry. I don't know what my login should be. When I tried to set up an account it said there was already an account for this device and I have NO idea what my username or password are.
Call ATT, explain the situation and get them to reset the account.
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