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Old 05-22-2009, 05:32 AM   #1 (permalink)
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Hi All,

I sent a Kill Handheld command to one of my organisations Bold 9000's from our BES, as the handset was faulty and being swapped for another.

When the courier came to drop off and pick up the old handset he told the customer 'he had saved her arse' by reminding her to remove the media card, as the data is not wiped when the Kill Command is received.

I thought that the Kill Handset command gave a deeper wipe than just telling it to do so from the menu, who is right me or the courier?

Oh and we have content protection enabled and set to strong.

Thanks,

Gudgey
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Old 05-22-2009, 06:08 AM   #2 (permalink)
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As far as Im aware, whether remotely or done on the handset the wipe handheld, does just that. wipres the handheld. the media card is an added thing, and it doesnt touch it.
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Old 05-22-2009, 08:48 AM   #3 (permalink)
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I think that RIM should give the option of wiping the media card as well from the BES or the device. Most persons would be saving their pictures, music, documents on the media card and therefore the option to wipe it should also be provided. I've always seen this as a flaw in the whole data protection cycle.

Something to think about RIM.
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Old 05-22-2009, 09:03 AM   #4 (permalink)
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no this is a violation of a persons rights, they can buy their own media card and put it in device, if they have personal files from other computers saved on it, it is NOT ok for RIM to allow administrators to criminally erase their data.
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Old 05-22-2009, 09:07 AM   #5 (permalink)
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On the other side of the coin, the company has the right to protect themself. If there is company information on the card, the company has every right to erase the card. That is the risk the user takes by putting personal information on a device that is connected to a corporate server.

This is the reason a lot of companies do not allow personal devices on their servers. Also, the companies that do usually have the user sign some sort of waiver giving them the right to wipe the device upon removal of the server.
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Old 05-22-2009, 09:08 AM   #6 (permalink)
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I can see that point quite rightly jtsunami09876, but in most cases when you send a "kill" command to a device, its because the device is lost or stolen, so the data is already in "peril" and therefore its best to have it wiped (whatever it might be), than to have it out there. I have had a few of my staff blush red, when they give me their device to upgrade or alter in whatever way and I end up seeing pictures that I'm sure were for their eyes only.

So I do understand the whole issue of personal data, but I'm looking at this from the point of lost or stolen devices.
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Old 05-22-2009, 09:09 AM   #7 (permalink)
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Quote:
Originally Posted by jtsunami09876 View Post
no this is a violation of a persons rights, they can buy their own media card and put it in device, if they have personal files from other computers saved on it, it is NOT ok for RIM to allow administrators to criminally erase their data.
If the device belongs to an organization (which 99.99% of devices attached to a BES are), then as far as a handheld goes, that person has no "rights". The device belongs to the organzation, end of story. If you're putting personal files on company property, don't be surprised if the company accesses or deletes them, with or without notice. Don't like it? Get your own BlackBerry. My wife carried two for years, until her company took back almost all corporate devices.
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Old 05-22-2009, 08:00 PM   #8 (permalink)
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Quote:
Originally Posted by 6502programmer View Post
If the device belongs to an organization (which 99.99% of devices attached to a BES are), then as far as a handheld goes, that person has no "rights". The device belongs to the organzation, end of story. If you're putting personal files on company property, don't be surprised if the company accesses or deletes them, with or without notice. Don't like it? Get your own BlackBerry. My wife carried two for years, until her company took back almost all corporate devices.

Yeah, the reason they do not allow you to wipe the media card though is because I believe at least with At&t blackberry does not sell the device with a media card.

The company can own the phone, but they can't own your media card just because you put it in the device, so they can't have permission to erase something that is not theirs that happens to be in a device they own.

As far as security, if a person really wanted to keep files or emails whatever they would just take pictures of them with a digital camera and save them that way instead of copying the files.
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Old 05-26-2009, 01:20 PM   #9 (permalink)
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Also, the media card can be (and is often) disabled by IT policy, thereby making some of the security/privacy issues posted above a non-issue.
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