you said the about screen shows version 220.127.116.11
personally, for a Bold, I have not heard of this version shipping with any device originally.
I think the lowest i know is .162 or possibly a .9x version.
At this point Im beginning to think your bold, is a still activated pre-production bold, which won't update.
found this: Pre-Release Bold Firmware Help
also, googling .32 OS produces no results.
you have bought a pre-production unit and you're screwed.