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Old 06-10-2009, 11:17 AM   #1 (permalink)
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Default Reply emails on BES = attachment?

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Ever since I updated the OS, I've noticed that when someone replies to an email on my BES account, it shows up in the inbox as having an attachment, even though there is no attachment associated with the mail.

Also since the update, the text of the original email, which is included below the reply text, is not formatted as well as it had been before the OS update. The text and section lines etc. are moved all around.

any input or proposed fixes?

thanks in advance......
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Old 06-10-2009, 11:23 AM   #2 (permalink)
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Could you give us your OS information.
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Old 06-10-2009, 11:24 AM   #3 (permalink)
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Could you give us your OS information.
sorry: Latest OS: 9000 4.6.0.451/4.6.0.266
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Old 06-10-2009, 11:26 AM   #4 (permalink)
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Do you happen to know the version of BES? What mail platform?
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Old 06-10-2009, 11:33 AM   #5 (permalink)
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Do you happen to know the version of BES? What mail platform?
For the BES version, I assume I have to ask my IT people? and what about the mail platform, same?
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Old 06-10-2009, 11:39 AM   #6 (permalink)
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You would have to for the BES version. Do you use GroupWise, Outlook, Notes for email?

I don't think it's an issue with BES as it appeared after you upgraded your device.
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Old 06-10-2009, 12:49 PM   #7 (permalink)
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Do you have a signature and does it have an image within the signature?
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Old 06-10-2009, 03:41 PM   #8 (permalink)
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Quote:
Originally Posted by kirrinjones View Post
Do you have a signature and does it have an image within the signature?
This was my thought as well, but no I don't have a signature; moreover it happens on every reply email I receive on BES.
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Old 06-10-2009, 03:43 PM   #9 (permalink)
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Do you happen to know the version of BES? What mail platform?
Re mail platform: Lotus Notes 7. Am still working on the BES question.
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Old 06-11-2009, 11:10 AM   #10 (permalink)
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Re mail platform: Lotus Notes 7. Am still working on the BES question.
And here's my BES: version 4.1.6 MR1
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Old 06-21-2009, 01:55 PM   #11 (permalink)
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Hello -

Do you see the attachment (paperclip) icon on just the blackberry? Or so you see the attachment (paperclip) icon in both the blackberry and Lotus Notes? Just replies from internal mail or just external mail or both? My initial thought was that the Lotus Notes (Domino) server is converting the formating to an attachment that Lotus notes is simply rendering (as a convenience) as the message body.

since yo mentioned updating the handheld O/S, it might be worth it to wipe the handheld, then reactivate it. If the issue is only on the blackberry side, perhaps a BlackBery service book has become corrupt? That's my second thought as to what might be wrong.
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